Client Success & Operations Manager

Solution Services Corp.; Village of Lawrence (NY); On-site; USD 54,000 - 67,000; Full time

Job summary

Waste Solution Services is seeking a Client Success Manager / Account Manager to oversee a portfolio of client accounts in Lawrence, NY. The role emphasizes strong communication, problem-solving, and timely updates to clients and internal teams to ensure dependable service.

You will own customer issues from start to resolution, coordinate with waste-hauling vendors, and identify opportunities to improve service quality and account performance.

Qualifications

• Experience managing a portfolio of client accounts.
• Strong communication and follow-through.
• Ability to coordinate with vendors and internal teams.

Responsibilities

• Manage a portfolio of client accounts and maintain strong customer relationships.
• Serve as the primary point of contact for client questions, requests, and concerns.
• Communicate proactively with clients to provide updates and manage expectations.
• Monitor account health, identify potential risks, and support client retention.
• Identify opportunities to improve service quality and account performance.
• Take ownership of customer issues from initial report through resolution.
• Coordinate with waste-hauling vendors and internal teams to resolve service problems.
• Investigate missed pickups, damaged containers, unexpected service changes, and other operational issues.
• Follow up with vendors to ensure commitments are met and problems are resolved.
• Escalate urgent or complex issues

Skills

Account management

Client relationships

Communication

Problem-solving

Vendor coordination

Customer service

Job description

Waste Solution Services is seeking a Client Success Manager / Account Manager to oversee a portfolio of client accounts in Lawrence, NY. The role emphasizes strong communication, problem-solving, and timely updates to clients and internal teams to ensure dependable service.

You will own customer issues from start to resolution, coordinate with waste-hauling vendors, and identify opportunities to improve service quality and account performance.