Client Success Manager

Lincoln Waste Solutions; City of Peekskill (NY); Presencial; USD 65.000 - 80.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health, Dental & Vision insurance

401(k) with employer matching

LinkedIn training & mentorship

Cross-border collaboration

Diversity & inclusion

Descripción de la vacante

Lincoln Waste Solutions, LLC in Peekskill, NY is seeking a motivated account manager to oversee contracts, billing, and service delivery. You will collaborate with Sales, Operations, and Compliance to meet client needs and drive satisfaction.

The role emphasizes client data review, regular communication, training delivery, and proactive service growth. Some travel may be required, with a focus on building lasting relationships and expanding offerings.

Formación

• HS diploma or bachelor’s degree in business or related field.
• 2–3 years of experience in account management or client-facing roles.
• 1+ years in sustainability or waste industry preferred.

Responsabilidades

• Manage client accounts by overseeing contracts, billing, and service delivery to ensure satisfaction.
• Work with Sales, Operations, and Compliance to meet client needs and business goals.
• Review and audit client data processes to understand reporting.
• Maintain regular communication with clients to address concerns and build relationships.
• Provide training and support to clients to ensure compliance.
• Deliver excellent customer service by responding to inquiries and escalating urgent issues as needed.
• Identify opportunities to enhance workflows and expand service offerings.
• Some travel may be required.

Conocimientos

Account management

Client-facing

Communication

Educación

High school diploma or bachelor’s degree in business, sustainability, or related field

Herramientas

Microsoft Office

SharePoint

PowerPoint

Descripción del empleo

At Lincoln Waste Solutions, powered by Reconomy, our vision is a waste-free world where resources are conserved, and economic growth is achieved through sustainable, circular practices. We provide a full-service management approach for all types of waste and recycling, offering services such as recycling, waste consulting, hauler management, and back-office support.

Application Deadline

11 November 2026

Department

Customer Experience

Employment Type

Permanent - Full Time

Location

Peekskill

Reporting To

Alexis Musco

Compensation

$65,000 - $80,000 / year

About The Role

• Manage client accounts by overseeing contracts, billing, and service delivery to ensure everything runs smoothly and clients remain satisfied.
• Work closely with internal teams such as Sales, Operations, and Compliance to make sure client needs are met and business goals are supported.
• Review and audit client data processes to understand how they gather and report information.
• Maintain regular communication with clients to understand their needs, address concerns, and build strong, trusted relationships.
• Provide training and support to clients to help them understand requirements and ensure compliance.
• Deliver excellent customer service by responding quickly to inquiries, anticipating client needs, and escalating urgent issues when necessary to maintain client satisfaction and retention.
• Identify opportunities to enhance workflows and expand service offerings to better support clients.
• Some travel may be required.

What We Need From You

• A Highschool Diploma or bachelor’s degree in business, Sustainability, or a related field (required).
• 2–3 years of experience in account management or a client-facing role.
• 1+ years of experience in the sustainability, environmental compliance sector, Waste Industry or a related field is preferred but not required.
• Strong proficiency in Microsoft Office, particularly SharePoint and PowerPoint.
• Excellent verbal and written communication skills, with the ability to create presentations and present information to external clients.

What We Offer

• Comprehensive Health Benefits: We’ve got you covered with Health, Dental, and Vision insurance.
• 401(k): Plan for the future with confidence with employer matching of employee retirement contribution.
• Learning & Growth Opportunities: We support your professional development with access to LinkedIn training, mentorship, and advancement opportunities.
• Collaborative, Global Environment: Work closely with passionate teams across North America and connect with colleagues in other regions for exciting cross-border projects.
• Inclusive & Equal Opportunity Employer: We’re committed to creating a workplace that celebrates diversity and inclusion. Everyone is welcome.

Accessibility & Inclusion

Lincoln Waste Solutions is committed to creating a diverse, accessible, and inclusive workplace. Should you require accommodation through any stage of the recruitment process, please let us know when contacted and we will work with you to meet your needs. Disability-related accommodations during the application process are available upon request. You may also request accommodation by emailing [e-mail].