Strategic Customer Success Manager – Drive Digital ROI

BrightEdge; Cleveland (OH); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Paid time off

Company holidays

Team events

Job summary

BrightEdge is seeking a Customer Success Manager to partner with a portfolio of customers and translate their digital marketing goals into measurable results on the BrightEdge platform.

You'll drive platform adoption, identify growth opportunities, and ensure long-term customer satisfaction through cross-functional collaboration and data-driven problem solving. Training provided to ramp quickly.

Qualifications

• 1+ years of direct customer-facing experience.
• Experience managing a book of business and renewing/expanding accounts.
• Experience working with stakeholders at all levels.
• Strong communication and presentation skills in a fast-paced environment.
• Knowledge of digital marketing is a plus.

Responsibilities

• Develop trusted relationships with decision makers across 60 accounts.
• Create plans to achieve customer goals using BrightEdge.
• Identify risks and measure adoption; coordinate with teams to maintain happiness.
• Prepare and execute quarterly customer success plans.
• Grow BrightEdge usage by introducing new features and best practices.
• Create materials like presentations, rollout plans, and proposals.
• Track and report on key customer success metrics.

Skills

Customer-facing

Account management

Stakeholder communication

Presentation skills

Digital marketing knowledge

Job description

BrightEdge is seeking a Customer Success Manager to partner with a portfolio of customers and translate their digital marketing goals into measurable results on the BrightEdge platform.

You'll drive platform adoption, identify growth opportunities, and ensure long-term customer satisfaction through cross-functional collaboration and data-driven problem solving. Training provided to ramp quickly.