Customer Onboarding Specialist

BrightEdge; Cleveland (OH); Hybrid; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

PTO and holidays

Pre-tax commuter benefit plan

Discounted gym membership and fitness

Therapy and coaching (Spring Health)

Parental leave

Pet wellness and insurance

Job summary

BrightEdge, a leading enterprise SEO and content performance platform, is seeking a Client Onboarding Specialist to join our Cleveland headquarters. You will welcome new customers, present platform best practices, and ensure a smooth onboarding experience that drives adoption of BrightEdge.

This entry-level, individual-contributor role requires a Bachelor's degree and a customer-first attitude. You will work with onboarding trainings, schedule sessions, and collaborate with the Customer Success

Qualifications

• Bachelor's degree required.
• 1+ years’ experience in a Marketing Technology environment is a plus.
• Strong analytical, presentation, and communication skills.
• Ability to follow process consistently in a high call volume environment.

Responsibilities

• Deliver onboarding trainings and materials.
• Ensuring platform adoption.
• Timely scheduling and delivery of onboarding sessions.
• Lead successful transitions to the Customer Success Manager team after onboarding.

Skills

Analytical skills

Presentation skills

Communication

Customer-focused

Process adherence

Education

Bachelor's degree

Job description

BrightEdge is a leading enterprise SEO and content performance platform that helps companies understand how their digital content drivesreal businessresults. Founded in 2007,we’retrusted by thousands of organizations across more than 80 countries, including brands like Microsoft and Visa.Our platform combines powerful data and AI-driven insightsallowing our customers to plan,optimize, and measure campaigns based on real-time content performance.

What sets BrightEdge apartareour people.With 400+ global employees across 7 offices, we foster a collaborative, curious, and supportive environment where smart ideas are encouraged and impact is visible.If you enjoy solving meaningful problems, learning new things, and working alongside talented teammates while helping shape the future of digital marketing, BrightEdge isa great placetobuildyour career.

About the Role

Our Customer Success organizationistheheart and soul of BrightEdge and a competitive differentiator for us in the market.With teams dedicated to onboarding, professional services, customer success, account management (and more!),weprovidemeaningful and strategic support to our customers, enabling them to hit their organic search goals.

As a Client Onboarding Specialist, you serve as the face of the company to our new customers. A great Client Onboarding Specialist has a positive attitude and delivers a consistently great experience for our new customers. You will be responsible for presenting and educating new customers on platform best practices to support their organic marketing channel.

**NOTE This is an entry level, individual contributor role based out of our Cleveland HQ.

Shape the future of Search.

About BrightEdge

BrightEdge is a leading enterprise SEO and content performance platform that helps companies understand how their digital content drivesreal businessresults. Founded in 2007,we’retrusted by thousands of organizations across more than 80 countries, including brands like Microsoft and Visa.Our platform combines powerful data and AI-driven insightsallowing our customers to plan,optimize, and measure campaigns based on real-time content performance.

What sets BrightEdge apartareour people.With 400+ global employees across 7 offices, we foster a collaborative, curious, and supportive environment where smart ideas are encouraged and impact is visible.If you enjoy solving meaningful problems, learning new things, and working alongside talented teammates while helping shape the future of digital marketing, BrightEdge isa great placetobuildyour career.

About the Role

Our Customer Success organizationistheheart and soul of BrightEdge and a competitive differentiator for us in the market.With teams dedicated to onboarding, professional services, customer success, account management (and more!),weprovidemeaningful and strategic support to our customers, enabling them to hit their organic search goals.

As a Client Onboarding Specialist, you serve as the face of the company to our new customers. A great Client Onboarding Specialist has a positive attitude and delivers a consistently great experience for our new customers. You will be responsible for presenting and educating new customers on platform best practices to support their organic marketing channel.

**NOTE This is an entry level, individual contributor role based out of our Cleveland HQ.

How you'll spend your time

• Delivering onboarding trainings and materials
• Ensuring platform adoption
• Timely scheduling and delivery of onboarding sessions
• Lead successful transitions to the Customer Success Manager team after onboarding

We're excited about you if you have

• Bachelor's degree required
• 1+ years’ experience working in a Marketing Technology environment a plus
• Strong analytical skill set; experience working with Adobe Analytics or Google Analytics is a plus
• Strong articulation and presentation skills
• Ability to follow process consistently in a high call volume environment
• Willingness to learn and use coaching feedback to improve
• Passionate about working with customers and delivering a great customer experience

Benefits & Perks

• Motivating, high-impact workthatbuildsyour career
• Medical, dental, and vision insurance with multiple package options
• 15-23daysPTOdepending on tenureplus10 paid holidays
• Pre-tax commuter benefit plan and company contribution to help reduce parking/public transit costs
• Discounted gym membership and fitness benefitsNo orlow costtherapy and professional coaching sessions through Spring Health
• 4-6 weeksfully paid parental leave
• Pet wellnessand insuranceplans to keep your furry family healthy

How we work

BrightEdge is an equal opportunity employer and is committed to building a diverse and inclusive workplace. All qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other legally protected status.

Ifyou’reexcited about this role butdon’tmeet every qualification, we encourage you to apply. Imposter syndrome can hold great candidates back, and we believe potential and willingness to learn matter just as much as checking every box. We value diverse perspectives, experiences, and ways of thinking, andwe’recommitted to building a team where everyone feels they belong and can do their best work.

This role offers a base salary plus a quarterly performance bonus on an 80/20 split. The listed range reflects the total on-target earnings (OTE) for this position (base + bonus). Actual compensation will depend on your skills, experience, and other job-related factors.