Customer Success Manager, Site Research (Fully Remote)

Partner Company; United States; Remote; USD 80,000 - 110,000; Full time

Job summary

Partner Company is recruiting a Customer Success professional in the United States to cultivate relationships with healthcare and clinical research organizations and guide customers from onboarding through renewal.

You will develop strategic account plans, drive product adoption, address usage barriers, and identify opportunities for expansion. This role emphasizes strong communication, problem-solving, and data-driven decision making to ensure customer success.

Qualifications

• 3+ years in Customer Success, Account Management, or clinical research technology.
• Strong communication, problem-solving, and data-driven skills.
• Experience building strategic account plans and conducting business reviews.

Responsibilities

• Build and manage relationships with healthcare and clinical research organizations.
• Oversee the full post-sales journey from onboarding to renewal.
• Develop strategic account plans and conduct business reviews.
• Drive product adoption and address usage barriers.
• Manage renewals and identify expansion opportunities.

Skills

Communication

Problem-solving

Data-driven

Job description

• Build and manage relationships with healthcare and clinical research organizations.
• Oversee the full post-sales journey from onboarding to renewal.

Key Responsibilities:

• Develop strategic account plans and conduct business reviews.
• Drive product adoption and address usage barriers.
• Manage renewals and identify expansion opportunities.

Requirements:

• 3+ years in Customer Success, Account Management, or clinical research technology.
• Strong communication, problem-solving, and data-driven skills.

Partner Company

This partner company provides innovative clinical trial management technology for healthcare and clinical research organizations. They foster a collaborative, inclusive, and technology-driven culture with multidisciplinary teams.