HealthTech Customer Success Lead: Adoption & Renewals

Alleviate Health; San Francisco (CA); On-site; USD 80,000 - 110,000; Full time

Job summary

Alleviate Health is seeking a Customer Success leader in San Francisco to own the post-sale relationship with clinical research sites, focusing on driving adoption, measurable outcomes, renewals, and expansion.

The ideal candidate will have over 2 years of experience in relevant fields and be proficient in managing customer relationships, leading onboarding, and translating insights into improvements.

Qualifications

• 2+ years of experience in relevant fields.
• Ability to multitask effectively across accounts.
• Comfortable in operational environments with both executives and clinical staff.

Responsibilities

• Own the end-to-end customer relationship from implementation to renewal.
• Lead onboarding and training with outcome-driven strategies.
• Collaborate with Product and Engineering teams.
• Develop relationships with customer stakeholders.

Skills

Customer Success

Account Management

Consulting

Business Operations

Job description

Alleviate Health is seeking a Customer Success leader in San Francisco to own the post-sale relationship with clinical research sites, focusing on driving adoption, measurable outcomes, renewals, and expansion.

The ideal candidate will have over 2 years of experience in relevant fields and be proficient in managing customer relationships, leading onboarding, and translating insights into improvements.