Customer Success Manager, Senior Manager - Remote

Duck Creek Technologies; Boston (MA); Hybrid; USD 120,000 - 155,000; Full time

Benefits offered by this job

Flexible working

Hybrid/Remote options

Job summary

Duck Creek Technologies in the United States is seeking a Senior Customer Success Manager to own a book of business across OnDemand and OnPrem accounts. You will act as the primary contact and trusted advisor, driving retention and expansion while coordinating with Customer, SI partners, and Duck Creek teams.

As part of the Customer Success Family, you’ll advocate for customers, navigate contract milestones from go-lives to renewals, and translate challenges into successful plans using the Duck

Responsibilities

• Serve as the primary contact and trusted advisor for customers, interfacing with partner and internal teams.
• Manage and develop multiple OnDemand and OnPrem accounts, guiding them through SDLC and renewal.

Job description

Job Description

Helping careers take flight. Reshaping an industry. Enable your career to be Made on Duck Creek.

WHO WE ARE

Duck Creek Technologies is the intelligent solutions provider defining the future of the property and casualty (P&C) and general insurance industry. We are the platform upon which modern insurance systems are built, enabling the industry to capitalize on the power of the cloud to run agile, intelligent, and evergreen operations. Our modern SaaS solutions help insurers set a new standard and revolutionize how consumers interact with insurance companies.

Authenticity, purpose, and transparency are core to Duck Creek, and we believe insurance should be there for individuals and businesses when, where, and how they need it most. Our market-leading solutions are available on a standalone basis or as a full suite, and all are available via Duck Creek OnDemand. With more than 1,000 successful implementations to date, Duck Creek removes the IT burden for insurers so they can focus on the business of insurance.

We have a flock of more than 1,800 employees across the globe and are proud to be a Flexible-First employer. We empower our employees with the choice to work from an office, from home, or on a hybrid schedule. Our flexible-first environment fosters productivity, inclusion, collaboration, and ensures a consistent employee experience regardless of location.

If working in a fast-paced, rapidly evolving company that is transforming one of the world’s oldest and largest industries sounds exciting, let us know.We are excited you are considering Duck Creek as a future employer and hope you decide to join “The Flock”!

To learn more about us, visit www.duckcreek.com and follow us on our social channels for the latest information – LinkedIn and Twitter.

Title

Senior Customer Success Manager

What You’ll Do

The Senior Customer Success Manager is the CEO of your book of business. A high performer who is SaaS revenue focused, responsible for managing and developing multiple medium/large Duck Creek OnDemand and OnPrem accounts. As a SMCS, you will act as the primary contact and trusted advisor for your customers and provide an interface between the Customer/System Integration (SI) partner(s), and internal Duck Creek teams.

Members of the Customer Success family are motivated customer advocates, adept in managing customer needs throughout their journey – from contract signing, multiple go-lives, and contract expansion and renewal. You see our customers’ challenges as opportunities. You use your knowledge of Duck Creek and the software delivery lifecycle (SDLC) process to get into the detail and find solutions. You turn our customers’ pain points into success plans, and work across all arms of the Duck Creek organization to