Customer Success Manager (Search Marketer Analytics)

BrightEdge; Arkansas; On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Medical, dental & vision

PTO & holidays

Collaborative culture

Fully stocked kitchen

Team events

Impactful work

Job summary

BrightEdge is seeking an SEO Marketer Customer Success Manager to drive value for enterprise customers across the lifecycle, from launch to renewal. You will tailor BrightEdge’s analytics to multiple divisions within large organizations, ensuring the platform delivers measurable SEO, reporting, and research outcomes.

You will lead sessions with stakeholders, drive integrations, and champion AI-enabled use cases to maximize platform usage and value.

Qualifications

• 5+ years of experience managing multiple customer accounts.
• Experience discovering business goals and needs.
• Experience driving technology/platform adoption and usage.
• Strong verbal and written communication skills and presentation skills.
• Experience managing complex integrations.
• Thorough understanding of digital marketing.
• Working knowledge of SEO.
• Enterprise analytics experience with Tableau/Domo/Power BI a strong plus.
• Experience with web analytics: Adobe Analytics a strong plus.

Responsibilities

• Drive business outcomes for enterprise customers by creating and supporting an integrated SEO analytics and research environment
• Understand business requirements and align business requirements to SEO program spanning data, workflow, and reporting
• Drive integrations and implementations to completion
• Communicate with a range of business and technical stakeholders to ensure successful implementation that reflects business requirements
• Drive customer platform usage responsive to technical SEO use cases focused on reporting and research
• Run frequent customer sessions independently, setting strong agendas and executing post-session follow-up
• Identify, engage, and train different divisions within a customer
• Provide day-to-day engagement that delights customers and supports renewal
• Configure platform to support advanced AI use cases

Skills

Enterprise accounts

Discovery of goals

Platform adoption

Communication & presentation

Integrations management

Digital marketing

SEO knowledge

Analytics (Tableau/Domo/Power BI)

Adobe Analytics

Tools

Tableau

Domo

Power BI

Adobe Analytics

Job description

As a SEO Marketer Customer Success Manager, you drive impact for BrightEdge’s most sophisticated customers from launch all the way through the customer lifecycle. You evangelize the value of a well-implemented SEO analytics environment and when you build that value, great things happen for your customer. BrightEdge is the gold standard for SEO data, and you bring this to life by ensuring that the platform is tailored to the multiple divisions of a large organization. You are with your customer every step of the way to make BrightEdge sing for them and make a difference to their business.

Responsibilities

• Drive business outcomes for enterprise customers by creating and supporting an integrated SEO analytics and research environment
• Understand business requirements and align business requirements to SEO program spanning data, workflow, and reporting
• Drive integrations and implementations to completion
• Communicate with a range of business and technical stakeholders to ensure successful implementation that reflects business requirements
• Drive customer platform usage responsive to technical SEO use cases focused on reporting and research
• Run frequent customer sessions independently, setting strong agendas and executing post-session follow-up
• Identify, engage, and train different divisions within a customer
• Provide day-to-day engagement that delights customers and supports renewal
• Configure platform to support advanced AI use cases

What it takes to be successful

• 5+ Years of relevant experiencemanaging multiple customer accounts
• Experience doing discovery of business goals and needs
• Experience driving technology/platform adoption and usage
• Strong verbal and written communication skills and presentation skills
• Experience managing complex integrations
• Thorough understanding of digital marketing
• Working knowledge of SEO
• Enterprise analytics experience with Tableau/Domo/Power BI a strong plus
• Experience with web analytics, Adobe Analytics a strong plus

Benefits and Perks

• Comprehensive medical, dental, and vision insurance
• Generous paid time off and company holidays
• A close-knit, collaborative office culture
• Fully stocked kitchen
• Regular team events (Quarterly)
• The chance to make a real impact on the future of our workplace and our company

About BrightEdge

BrightEdge is widely recognized as a global leader in SEO and Digital marketing. The most innovative customers across more than 80 countries trust BrightEdge to modernize their Digital Marketing stack for today’s digital world. We are helping thousands of organizations, including many of the world’s largest companies, transform their businesses and drive more revenue.

The continuous innovation of our product is supported by what we believe to be our most valuable assets: our people. Our employees are industry experts at the forefront of digital transformation.Come join usand help us share the future of SEO.