Customer Onboarding Manager

BrightEdge; Arkansas; On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Competitive Salary with Bonus

Medical/Dental/Vision Insurance

Team Networking and Social Events

Fully stocked kitchens

Smart colleagues who like to work hard

Career Growth with Ongoing Learning &

Job summary

BrightEdge is hiring a Client Onboarding Manager to guide new customers through onboarding, educate them on best practices, and ensure successful adoption of our platform.

You will present materials, schedule sessions, and coordinate with the Customer Success team to ensure smooth transitions after onboarding, while delivering a consistently high-quality customer experience.

Qualifications

• Bachelor’s degree required.
• Experience with analytics tools (Adobe Analytics or Google Analytics) is a plus.
• Excellent verbal and written communication; strong presentation skills.
• Ability to follow structured processes in high-volume environments.
• 1+ year in a Marketing Technology environment is a plus.
• Passionate about delivering a great customer experience.

Responsibilities

• Deliver onboarding trainings and materials.
• Ensure platform adoption.
• Ensure timely scheduling and delivery of onboarding sessions.
• Ensure successful transitions to the Customer Success Manager team after onboarding.

Job description

At BrightEdge, we connect people to meaningful experiences. Our mission is to inspire and deliver the bestperformance for our customers by becomingan integral part of the digital experience. BrightEdge has the largest customer team in our industry, and our goal is to provide our customers with a best-in-class experience that is always delightful.

About the Role:

As a Client Onboarding Manager, you represent the face of the company to our new customers. A great Client Onboarding Manager has a positive attitude and delivers a consistently great experience for our new customers. You will be responsible for presenting and educating new customers on platform best practices to support their organic marketing channel.

What You Will Do:

• Deliver onboarding trainings and materials
• Ensure platform adoption
• Ensure timely scheduling and delivery of onboarding sessions
• Ensure successful transitions to the Customer Success Manager team after onboarding

What it Takes to be Successful:

• Bachelor’s degree required
• Strong analytical skill set; experience working with Adobe Analytics or Google Analytics is a plus
• Strong articulation and presentation skills
• Ability to follow process consistently in a high call volume environment
• Willingness to learn and use coaching feedback to improve
• 1+ years’ experience working in a Marketing Technology environment a plus
• Passionate about working with customers and delivering a great customer experience

Benefits & Perks:

• Competitive Salary with Bonus Opportunity
• Medical/ Dental / Vision Insurance
• Team Networking and Social Events
• Fully stocked kitchens
• Smart colleagues who like to work hard and play hard
• Career Growth with Ongoing Learning & Development

About BrightEdge

BrightEdge is widely recognized as a global leader in SEO and Digital marketing. The most innovative customers across more than 80 countries trust BrightEdge to modernize their Digital Marketing stack for today’s digital world. We are helping thousands of organizations, including many of the world’s largest companies, transform their businesses and drive more revenue.

The continuous innovation of our product is supported by what we believe to be our most valuable assets: our people. Our employees are industry experts at the forefront of digital transformation.Come join usand help us share the future of SEO.