Customer Success Manager: SaaS Adoption & Renewals

EarthCam, Inc.; Upper Saddle River (NJ); On-site; USD 50,000 - 61,000; Full time

Benefits offered by this job

Health insurance

Dental & Vision insurance

401(k) plan

Paid time off

Company events

Job summary

EarthCam, Inc. is seeking a Customer Success Specialist to manage and support assigned customer accounts, focusing on satisfaction, product adoption, retention, and growth within existing accounts.

The role requires proactive outreach, structured follow-up, and the ability to identify opportunities for expansion. Collaboration with Sales, Technical Support, and Product teams is essential to renewals and expansions.

Qualifications

• 2+ years in Customer Success, Account Management, or a client-facing role.
• Experience managing multiple accounts simultaneously.
• Strong phone and written communication skills.
• Experience working with SaaS platforms preferred.
• Comfortable using CRM systems and ticketing tools.
• Bachelor’s degree preferred.

Responsibilities

• Manage assigned customer accounts from onboarding through renewal.
• Conduct proactive outreach via phone, email, and virtual meetings.
• Drive product adoption and ensure customers are using key features.
• Monitor account health and escalat[e] churn risks early.
• Respond to customer inquiries and coordinate issue resolution.
• Work closely with Sales, Technical Support, and Product teams.
• Maintain accurate CRM documentation and account records.
• Follow established processes and meet team KPIs.
• Support renewal and expansion conversations.
• Participate in ongoing product and process training.

Skills

Communication skills

Account management

Proactive outreach

SaaS experience

Customer focus

Education

Bachelor’s degree preferred

Tools

CRM systems

Ticketing tools

Job description

EarthCam, Inc. is seeking a Customer Success Specialist to manage and support assigned customer accounts, focusing on satisfaction, product adoption, retention, and growth within existing accounts.

The role requires proactive outreach, structured follow-up, and the ability to identify opportunities for expansion. Collaboration with Sales, Technical Support, and Product teams is essential to renewals and expansions.