Customer Success Manager: Onboarding, Adoption & Renewals

Canals

Raleigh (NC)

À distance

USD 90 000 - 120 000

Plein temps

Il y a 7 heures

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Résumé du poste

Canals is hiring a Customer Success Manager to own the post-sale relationship for a portfolio of accounts. You will lead onboarding, training, adoption, and renewals, while surfacing insights to Product and Engineering.

This role blends relationship management with technical problem-solving to help customers scale confidently. As a remote-first, North America–facing company, you will collaborate with teams across Canals to create scalable playbooks and processes, ensuring customer success and

Qualifications

5–8 years in Customer Success for a B2B SaaS product.
Experience building playbooks, processes, or systems from scratch.
Proven success driving product adoption, utilization and training end users.
Proven experience owning renewals and driving retention across a book of business.
Comfortable navigating ambiguity and creating clarity and structure.
Strong communication and relationship-building across all levels.

Responsabilités

Own a portfolio of customer relationships, driving adoption, retention, and renewals.
Lead onboarding and customer training sessions for quick rollout across teams.
Monitor usage and engagement metrics to identify adoption gaps and renewal risks.
Partner with Product and Engineering to surface customer insights and resolve issues.
Facilitate regular business reviews to demonstrate ROI and align on goals.
Contribute to scalable systems, playbooks, and processes as we grow.
Champion a customer-first mindset reflecting Canals values.