Customer Success Pro - Adoption, Renewal & Growth

EarthCam, Inc.; États-Unis; Sur place; USD 50 000 - 61 000; Plein temps

Avantages offerts par ce poste

Health insurance

Dental and Vision insurance

401(k) plan

Paid time off

Paid holidays

Complimentary breakfasts, lunches, and

Team events, BBQs

Résumé du poste

EarthCam is seeking a Customer Success Specialist to manage and support assigned customer accounts. This role focuses on driving customer satisfaction, product adoption, retention, and growth within existing accounts.

The position requires proactive outreach, structured follow-up, and the ability to identify opportunities for expansion. This is not a passive support role — it requires initiative, accountability, and consistent customer engagement.

Qualifications

• 2+ years in Customer Success or client-facing roles.
• Experience managing multiple accounts simultaneously.
• Strong phone and written communication skills.

Responsabilités

• Manage assigned customer accounts from onboarding through renewal.
• Conduct proactive outreach via phone, email, and virtual meetings.
• Drive product adoption and ensure customers are using key features.
• Monitor account health and elevate churn risks early.
• Respond to customer inquiries and coordinate issue resolution.
• Work closely with Sales, Technical Support, and Product teams.
• Maintain accurate CRM documentation and account records.
• Follow established processes and meet team KPIs.
• Support renewal and expansion conversations.
• Participate in ongoing product and process training.

Connaissances

Customer success

Account management

Communication

SaaS experience

CRM systems

Phone communication

Formation

Bachelor’s degree preferred

Outils

CRM software

Ticketing tools

Description du poste

EarthCam is seeking a Customer Success Specialist to manage and support assigned customer accounts. This role focuses on driving customer satisfaction, product adoption, retention, and growth within existing accounts.

The position requires proactive outreach, structured follow-up, and the ability to identify opportunities for expansion. This is not a passive support role — it requires initiative, accountability, and consistent customer engagement.