Customer Success Manager (Remote Position)

Lensa; Plano (TX); Remote; USD 70,000 - 90,000; Full time

Job summary

A leading career site is seeking a Customer Success Manager to manage relationships with customers, drive adoption, and ensure high retention rates. This remote role requires strong communication skills, experience in customer success, and the ability to engage effectively with clients. The ideal candidate will have a proactive approach and be results-oriented, with a passion for customer engagement.

Qualifications

• Minimum 2+ years in a customer-facing or Customer Success role.
• Experience with the renewal process is preferred.

Responsibilities

• Drive retention and growth by understanding customer needs.
• Manage named accounts, coordinating across all business functions.
• Develop success plans to address customer needs.

Skills

Customer Engagement

Communication

Analytical Skills

Relationship Building

Organizational Skills

Tools

Salesforce

Gainsight

PowerPoint

Job description

Customer Success Manager (Remote Position)

2 days ago Be among the first 25 applicants

Lensa is the leading career site for job seekers at every stage of their career. Our client, Omnigo Software, is seeking professionals. Apply via Lensa today!

Job Summary

The Customer Success team is responsible for managing the relationship between Omnigo and our customers. This role involves engaging with customers to drive adoption and demonstrate ongoing value to ensure high customer retention.

The Customer Success Manager acts as the primary facilitator for customer communications and owns the account relationship. They work with customers to understand, manage, and assist with their daily business needs, serving as the single point of contact and coordinating with other Omnigo functions as needed.

Essential Duties And Responsibilities

• Drive retention and growth by understanding customer needs and helping them succeed
• Maintain communication about adoption trends, sentiment, and opportunities for engagement
• Manage named accounts, coordinating across all business functions
• Maintain data in Salesforce: contacts, initiatives, budgets, stakeholders, forecasts, campaigns
• Represent the voice of the customer to inform sales and product development
• Own renewals from quote to invoice and manage upsells to grow the business
• Identify cross-sale opportunities within accounts
• Develop success plans to address customer needs both immediately and long-term
• Engage advocates as references, lead user groups, and participate in community activities
• Drive attendance at trainings, webinars, and seminars
• Identify ways to re-engage low-usage and at-risk accounts based on data and qualitative insights

Skills And Requirements

• Minimum 2+ years in a customer-facing or Customer Success role in enterprise software or SaaS
• Passion for customer engagement and service
• Proven ability to build and maintain business relationships with a proactive, empathetic approach
• Results-oriented with a track record of meeting or exceeding quotas
• Experience with the renewal process is preferred
• Operational discipline with an analytical, process-driven, data-based decision-making approach
• Excellent communication skills, both oral and written
• Proficiency in PowerPoint and comfortable presenting to all organizational levels
• Highly organized, able to work independently and be accountable for results
• Experience with Salesforce or similar CRM and Gainsight or similar Customer Success tools preferred
• Public Safety experience is a plus
• Approximately 25% travel for customer visits and conferences

EOE/M/F/Disabled/Vet

This company is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, national origin, age, disability, or protected veteran status. All qualified applicants will receive consideration for employment.