Client Success Manager - SafetyReports

AlignOps; Indianapolis (IN); Remote; USD 60,000 - 75,000; Full time

Job summary

A leading company in construction technology is seeking a Client Success Manager to manage client relationships, drive product utilization, and oversee customer renewals. This full-time remote role offers a competitive salary between $60,000-$75,000 with additional commissions. Ideal candidates will possess strong communication skills and experience in client-facing roles within SaaS or construction technology.

Benefits

Health, dental, and vision coverage

Disability and life insurance

Paid time off (PTO)

401(k) plan

Qualifications

• Experience as a Customer Success Manager in Construction Technology or SaaS.
• Excellent communication and interpersonal skills.
• Proactive attitude with focus on problem-solving.

Responsibilities

• Develop and maintain strong client relationships.
• Drive adoption and utilization of the platform.
• Manage the end-to-end renewal process to minimize churn.

Skills

Communication

Problem-solving

Relationship Building

Tools

CRM software

Job description

About AlignOps

AlignOps is a rapidly growing technology provider that serves the construction industry. We are made up of individuals who share a common commitment to innovation, creativity, integrity, and delivery beyond our customers’ expectations.

AlignOps delivers operational tools to scale and grow the construction business. With powerful solutions that are configurable to meet the unique needs of our customers, AlignOps powers construction operations to increase productivity, improve safety, and deliver more profitable projects. As a technology partner, we transform operational data into a strategic asset that provides the visibility and control to make informed decisions that yield tangible results.

We seek talented individuals who thrive in a dynamic, challenging, and rewarding work environment and emulate humility, drive, transparency, and customer service in everything they do.

Job Description

The Client Success Manager - SafetyReports manages, develops, and maintains client relationships to ensure client satisfaction and foster loyalty. Focus areas for this role are maximizing current product utilization, upselling into new products to drive growth, moving customers from individual safety modules to bundle offerings, guiding customers from monthly to annual agreements, ensuring strong customer retention by reducing churn, renewing customers, and driving net retention through customer satisfaction and health.

Responsibilities

• Customer Relationships
  • Develop and maintain strong, lasting relationships with key stakeholders (e.g., VP of Ops, CFO, Director, Warehouse Manager).
  • Act as the main point of contact for customer inquiries, issues and escalation.
  • Willingness to visit customers on-site.
  • Leading customer facing meetings with C-Level audience during Pulse calls, Welcome calls and Renewal discussions.
    
• Drive Adoption and Utilization
  
  • Work closely with customers to understand their business needs and ensure optimal utilization of our Platform. These discussions should be supported by data from our platform to give evidence for utilization or lack thereof.
    
  • Conduct regularly scheduled Check-In calls to better understand usage and metrics.
    
• Renewals
  
  • Own the end-to-end renewal process, ensuring renewals are closed “in month” and minimizing churn.
    
  • Use data and our relationships to identify potential renewal risks and implement strategies to mitigate them.
    
  • Aim for multi year contracts.
• Upsell, Cross-Sell & Referral Opportunities
  
  • Use platform data to identify and pursue upsell opportunities based on an understanding of the customers evolving needs and our product offerings.
    
  • Meet or exceed upsell targets by utilizing the data to strategically add to your pipeline.
    
• Systems and Reporting
  
  • Keep your Accounts and contact records up to date with accurate information within Salesforce and forecasting on a weekly basis.
  • Use the Tech Stack provided to research your Accounts, identify upsell opportunities and work with the Account Executive to identify expansion opportunities.
  • Provide management with actionable feedback on success stories, challenges, and potential opportunities to drive business expansion.
    
• Other duties as assigned
  

Qualifications

• Proven experience as a Customer Success Manager or in a similar customer-facing role, preferably in the Construction Technology or SaaS industry
• Excellent Communication and Interpersonal skills
• Proactive attitude with a focus on problem-solving
• Ability to analyze data and derive insights to guide customer success satisfaction
• Familiarity with CRM software and other tools
• Successful CSMs on our team are highly inquisitive, good listeners, patient, coachable, organized, humble, skilled in relationship building, optimistic, show high levels of initiative, are skilled at managing multiple priorities, take complete ownership and are character individuals

This is a full-time remote position located in the US. Employees hired within a designated radius of the office are expected to work on-site according to a schedule set by management based on the requirements of their role.

Benefits & Compensation

• The US base salary range for this full-time position is $60,000-$75,000 + commissions. OTE (base + commissions) for this position is up to $100,000; however, top performers can exceed OTE based on performance. Our salary ranges are determined by role, level, and location.
• The AlignOps benefit program includes health, dental, and vision coverage. In addition, the company offers disability, life insurance, PTO, and a 401(k) plan.

Website: https://alignops.com/about-us/careers