Customer Success Manager

Planet Labs; United States; Remote; USD 70,000 - 100,000; Full time

Job summary

Planet Labs is seeking a Customer Success Manager for the Commercial market to enhance customer relationships in sectors like agriculture and energy. The role emphasizes maximizing the value of Planet’s geospatial solutions, requiring strong navigation through complex commercial environments. Ideal candidates will possess extensive experience in customer success, particularly within the geospatial field, and will excel in communication, problem solving, and driving customer success through effective product usage.

Benefits

Paid time off including vacation, holidays and company-wide days off

Employee Wellness Program

Home Office Reimbursement

Monthly Phone and Internet Reimbursement

Tuition Reimbursement and access to LinkedIn Learning

Equity

Volunteering Paid Time Off

Qualifications

• 4+ years of experience in Customer Success or account management.
• Good working knowledge of remote sensing or GIS products.
• Excellent verbal and written communication skills in English.

Responsibilities

• Build and maintain strong relationships with commercial customers.
• Identify expansion opportunities within existing accounts.
• Act as the voice of the customer internally.

Skills

Communication

Problem Solving

Customer Relationship Management

Technical Knowledge of Remote Sensing

Job description

Welcome to Planet. We believe in using space to help life on Earth.

Planet designs, builds, and operates the largest constellation of imaging satellites in history. This constellation delivers an unprecedented dataset of empirical information via a revolutionary cloud-based platform to authoritative figures in commercial, environmental, and humanitarian sectors. We are both a space company and data company all rolled into one.

Customers and users across the globe use Planet's data to develop new technologies, drive revenue, power research, and solve our world’s toughest obstacles.

As we control every component of hardware design, manufacturing, data processing, and software engineering, our office is a truly inspiring mix of experts from a variety of domains.

We have a people-centric approach toward culture and community and we strive to iterate in a way that puts our team members first and prepares our company for growth. Join Planet and be a part of our mission to change the way people see the world.

Planet is a global company with employees working remotely world wide and joining us from offices in San Francisco, Washington DC, Germany, Austria, Slovenia, and The Netherlands.

About the Role:

This role is for a Customer Success Manager for the Commercial market. You will be responsible for managing and expanding relationships with customers, including in the agriculture, insurance, and energy verticals . You will help customers maximize the value of Planet’s imagery and geospatial solutions, ensuring that they can effectively integrate Planet data into their workflows.

The ideal candidate will have experience working in the geospatial/remote sensing industry with a strong ability to navigate complex commercial organizations, decision-making processes, and business relationships. The ability to identify and build connections between internal stakeholders will be key to driving adoption and impact across Planet’s commercial initiatives.Your mission will be to become a trusted advisor to our customers, keep them informed about product updates and industry trends. Maintaining a human-centered approach, you will help drive value realization and return on the client’s investment. Ideal candidates understand the benefits of remote sensing data in the context of different platforms and are able to guide the customer in navigating and identify the best fit.

This is a full-time, remote position based in Europe. If located near one of our offices, you are expected to work from that office 3 days per week.

Impact You’ll Own:

• Build and maintain strong relationships with commercial customers, ensuring they achieve their mission objectives using Planet’s products.
• Identify expansion opportunities within existing accounts and collaborate with sales teams to drive renewals and upsells.
• Work closely with customers to facilitate training, onboarding, and best practices on integrating Planet data into GIS and remote sensing workflows.
• Act as the voice of the customer internally, advocating for feature enhancements and product improvements based on feedback.
• Work closely with sales, product, and marketing teams to support customer needs, case studies, and events.
• Collaborate with internal stakeholders to share insights on the current status of key accounts and contribute to the development of strategies for future success.

What You Bring:

• 4+ years of experience in Customer Success, account management or similar
• Good working knowledge of remote sensing, GIS or geospatial imagery products
• Excellent technical background, experience with remote sensing platforms and solutions
• Ability to successfully communicate and coordinate with international customers & sales teams
• Solid problem solving skills, proactive work style and ability to work independently
• Ability to partner with leading global companies on scaling innovative technologies, understanding industry workflows and needs
• Experience in earth observation and related fields
• Excellent verbal and written communication skills in English
• Willingness to travel

What Makes You Stand Out:

• Working proficiency in another European language
• 2+ years of technical experience working in GIS or remote sensing

Application Deadline:

July 21, 2025 by 23:59 PDT (CET -9)

Benefits While Working at Planet:

These offerings are dependent on employment type and geographical location, based upon applicable law or company policy.

• Paid time off including vacation, holidays and company-wide days off
• Employee Wellness Program
• Home Office Reimbursement
• Monthly Phone and Internet Reimbursement
• Tuition Reimbursement and access to LinkedIn Learning
• Equity
• Volunteering Paid Time Off

#LI-REMOTE

Why we care so much about Belonging.
We’re dedicated to helping the whole Planet, and to do that we must strive to represent all of it within each of our offices and on all of our teams. That’s why Planet is guided by an ultimate north star of Belonging—dreaming big as we approach our ongoing work. If this job intrigues you, but you’re thinking you might not have all the qualifications, please... do apply! At Planet, we are looking for well-rounded people from around the world who can contribute to more ways than just what is listed in this job description. We don’t just fill positions, we aspire to fulfill people’s careers, most excited about folks who are motivated by our underlying humanitarian efforts. We are a few orbits around the sun before we get to where we want to be, so we hope you’re excited to come along for the ride.

EEO statement:
Planet is committed to building a community where everyone belongs and we invite people from all backgrounds to apply. Planet is an equal opportunity employer, and committed to providing employment opportunities regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, pregnancy, childbirth and breastfeeding, age, sexual orientation, military or veteran status, or any other protected classification, in accordance with applicable federal, state, and local laws. Know Your Rights.

Accommodations:
Planet is an inclusive community and we know that everyone has their own needs. If you have a disability or special need that requires accommodation during the hiring process, please reach out to [e-mail] or contact your recruiter with your request. Your message will be confidential and we will be happy to assist you.

Privacy Policy: By clicking "Apply Now" at the top of this job posting, I acknowledge that I have read the Planet Data Privacy Notice for California Staff Members and Applicants, and hereby consent to the collection, processing, use, and storage of my personal information as described therein.

Privacy Policy (European Applicants): By clicking "Apply Now" at the top of this job posting, I acknowledge that I have read the Candidate Privacy Notice GDPR Planet Labs Europe, and hereby consent to the collection, processing, use, and storage of my personal information as described therein.