Customer Success Manager

McGraw Hill; United States; Remote; USD 62,000 - 90,000; Full time

Job summary

A leading company in education technology seeks a Customer Success Manager to enhance account relationships and drive customer satisfaction. The role involves coordinating with district partners and internal teams to ensure successful implementation and renewal of services, requiring robust organizational and interpersonal skills. This position offers an opportunity to contribute to innovative learning solutions that enhance educational experiences for students and educators alike.

Qualifications

• 5+ years of sales or account management experience required.
• Experience in complex customer success management essential.
• Ability to influence with strong presentation skills.

Responsibilities

• Promote internal collaboration for account success.
• Monitor account health metrics and manage renewals.
• Host meetings to discuss customer engagement and renewal.

Skills

Customer relationship management

Organizational skills

Communication skills

Analytical skills

Presentation skills

Education

Bachelor’s degree

Master’s degree (preferred)

Tools

Salesforce

MS Word

PowerPoint

Excel

Adobe Acrobat Reader

Job description

Join to apply for the Customer Success Manager role at McGraw Hill

Join to apply for the Customer Success Manager role at McGraw Hill

Get AI-powered advice on this job and more exclusive features.

Build the Future

At McGraw Hill we create best-in-class, next-generation learning platforms that are used by millions of students and educators worldwide from kindergarten through graduate school. Our goal is to accelerate student success through intuitive and effective learning tools and content that maximize a teacher’s time and a student’s learning experience. We do all of this in a supportive, collaborative environment where you can grow your career in a way that fits into your life.

Overview

Build the Future

At McGraw Hill we create best-in-class, next-generation learning platforms that are used by millions of students and educators worldwide from kindergarten through graduate school. Our goal is to accelerate student success through intuitive and effective learning tools and content that maximize a teacher’s time and a student’s learning experience. We do all of this in a supportive, collaborative environment where you can grow your career in a way that fits into your life.

How can you make an impact?

As a Customer Success Manager, you will be a key point of contact for both internal Account Team members and district partners, playing a pivotal role in fostering communication and collaboration across all levels. You will actively monitor and support the renewal, expansion, and overall success of our enterprise customer accounts by tracking key account health metrics. Your expertise will be crucial in identifying and addressing the unique needs of each account, ensuring continued satisfaction and growth.

This is a remote position open to applicants authorized to work for any employer within the United States.

What You Will Be Doing...

• Promoting the Big We, you’ll Identify and connect the members of the internal Account Team for the launch Knowledge Share Call (KSC), and schedule and lead regular KSCs to identify critical elements of the account purchase and implementation initiative, monitoring continued implementation and customer health, and analyzing data to drive retention and expansion opportunities
• Organize bi-weekly At-Risk Action Plan calls for all escalated Yellow and Red Accounts to monitor/analyze data that includes creative, innovative, and emergent thinking to determine next Account Team steps
• Partner with Sales and Professional Services to monitor school and district data, ask learning questions, and identify red flags and next action steps to mitigate
• Coordinate strategic account next steps when a renewal risk is identified to better determine the specific calls to action for cross-team support and expedited service
• With an idea meritocracy, collaborate weekly with Professional Services to monitor and drive quality usage and success.
• Host monthly meetings, in conjunction with Professional Services, with district leadership, listening to learn on critical metrics such as usage, engagement, extended support needs, renewal details, and cross-selling
• Create onsite and virtual best practice resources to assist and extend with quality program use beyond purchased Professional Services
• Partner with districts to enhance district communication throughout the community and embedding McGraw Hill solutions into district goals and daily instructional practices
  
  

We’re looking for someone with…

• Bachelor’s degree required; master’s degree preferred
• A minimum of 5 years of sales experience and/or account management experience
• Experience with high level, complex customer success management
• Ability to handle customer renewal requirements with account team - quote and proposal management, customized client options, and continuum of partnership positioning to renew and support expansion opportunities
• Demonstrated ability to influence others with strong presentation and facilitation skills with excellent written and extraordinary oral communication skills
• Excellent organizational skills with the ability to handle multiple tasks simultaneously
• Outstanding interpersonal skills and ability to build strong relationships with teachers and administrators
• Ability to be flexible and able to adapt to the immediate or unforeseen challenges
• Superb computer skills, particularly MS Word, PowerPoint, Excel, Salesforce, and Adobe Acrobat Reader
• Ability to travel to assigned districts in the region/nationally when needed
  
  

Why work for us?

At McGraw-Hill, we leverage cutting-edge technology to create innovative learning solutions that support learners at all stages of their educational journey. Our state-of-the-art digital tools and platforms provide personalized, interactive experiences that enhance understanding and retention. Being part of McGraw-Hill means joining a team dedicated to shaping the future of education and making a real impact on students' lives. It's an exciting opportunity to contribute to a company that values innovation, collaboration, and excellence.

The pay range for this position is between $62,000-$90,000 annually, however, base pay offered may vary depending on job-related knowledge, skills, experience, and location. Additionally, a full range of medical and/or other benefits may be provided, depending on the position offered. Click here to learn more about our benefit offerings.

McGraw Hill recruiters always use a “@mheducation.com” or "@careers.mheducation.com” email addresses and/or from our Applicant Tracking System, iCIMS. Any variation of this email domain should be considered suspicious. Additionally, McGraw Hill recruiters and authorized representatives will never request sensitive information in email.

49147

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Industries

  Education Administration Programs, E-Learning Providers, and Book and Periodical Publishing

Referrals increase your chances of interviewing at McGraw Hill by 2x

Get notified about new Customer Success Manager jobs in United States.

United States $100,000.00-$140,000.00 1 week ago

United States $113,812.00-$122,850.00 6 days ago

United States $106,000.00-$163,000.00 1 day ago

United States $85,000.00-$130,000.00 1 day ago

United States $75,000.00-$95,000.00 1 day ago

United States $75,000.00-$85,000.00 1 week ago

Los Angeles Metropolitan Area 3 weeks ago

United States $90,000.00-$115,000.00 1 week ago

United States $80,000.00-$110,000.00 4 months ago

United States $90,000.00-$145,000.00 1 month ago

United States $140,000.00-$140,000.00 2 weeks ago

United States $89,000.00-$115,000.00 20 hours ago

Utah, United States $90,000.00-$100,000.00 3 weeks ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.