Customer Success Manager, Public Sector (SLED)

Salesforce; Chicago (IL); On-site; USD 147,000 - 203,000; Full time

Job summary

Salesforce is seeking a Customer Success Manager (CSM) in Chicago to ensure high‑value customers realize ROI from the Signature plan. You’ll act as a trusted advisor, coordinating deliverables, and aligning business and technical goals with client priorities.

Ideal candidates bring 3+ years in CS/SaaS, strong consulting and communication skills, and a passion for leveraging Salesforce Service Cloud to drive adoption, adoption metrics, and long‑term value for strategic accounts in SLED industries.

Qualifications

• 3+ years of relevant experience in Customer Success, SaaS, or similar roles.
• Strong consulting skills with the ability to drive business value and influence C-level conversations.
• Excellent communication skills to translate technical issues into business terms.
• Willingness to learn and leverage mentors to accelerate growth.

Responsibilities

• Serve as the single point of customer accountability for Signature deliverables, experience, renewal, and expansion.
• Coordinate all deliverables and oversee the Signature lifecycle.
• Apply processes to address customer needs and ensure value delivery.
• Align with Business and Technical Stakeholders to meet priorities and goals.
• Manage urgent work and create plans, taking ownership of tasks.
• Conduct enablement sessions on opportunity management, forecasting, and knowledge sharing.
• Drive adoption of Sales and Service Cloud features across teams.
• Identify underutilized entitlements and align features with customer priorities.

Skills

Client relationship management

Business value realization

Consulting

Communication

Tools

Salesforce Service Cloud

Job description

Salesforce is seeking a Customer Success Manager (CSM) in Chicago to ensure high‑value customers realize ROI from the Signature plan. You’ll act as a trusted advisor, coordinating deliverables, and aligning business and technical goals with client priorities.

Ideal candidates bring 3+ years in CS/SaaS, strong consulting and communication skills, and a passion for leveraging Salesforce Service Cloud to drive adoption, adoption metrics, and long‑term value for strategic accounts in SLED industries.