Customer Success Manager- Power & Renewables - 26138P

Enverus; Austin (TX); On-site; USD 80,000 - 100,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Income Protection

Employee Assistance Program

Healthcare Spending Account

Lifestyle & Wellbeing Program

Pet Insurance

Job summary

A rapidly growing energy solutions company is seeking a highly driven Customer Success Manager (CSM) to join the Sales team in Austin. This role involves managing client accounts, meeting sales goals, and collaborating with technical advisors to enhance customer satisfaction. The ideal candidate should have at least 5 years of experience in managing energy accounts and be results-oriented. Benefits include medical, dental, vision insurance, and a lifestyle program.

Qualifications

• 5+ years of managing energy vertical accounts, Power & Renewables experience preferred.
• Experience with complex contract renewals is required.
• Demonstrated ability to upsell clients and resolve issues.

Responsibilities

• Manage a POD focused on account growth and retention.
• Execute annual sales goals and meet account growth targets.
• Collaborate with Technical Advisors and Customer Education Managers to enhance client ROI.

Skills

Customer life cycle management

Sales process expertise

Forecasting skills

Results-driven

Team collaboration

Job description

We will be seeking a highly driven CSM to join our Sales team in Austin, Houston, or Denver. This role offers the opportunity to join a rapidly growing company delivering industry-leading solutions to customers in the world’s most dynamic and fastest-growing sector.

Performance Objectives

• CSM part of a POD focused on Growth and partner with an Account Director focused on Retention. Account base will be 50-60 accounts
• Execute annual sales goals and meet targets for account growth on a monthly/quarterly/annual basis
• Team with Technical Advisors to effectively present a value proposition to capitalize on new upgrade and upsell opportunities
• Team with Customer Education Managers to identify opportunities for increased ROI within your account base
• Provide quarterly, semi-annual, and annual forecasts within an acceptable accuracy rate
• Deliver client feedback to marketing and development teams to build more effective products and services

Competitive Candidate Profile

• Must have at least 5 recent years of experience managing energy vertical accounts with Power & Renewables experience a plus
• Experience working with complex contract renewals is required
• Be able to upsell various clients as well as resolve customer issues
• We are looking for a team player, that can be autonomous when required
• The intangibles include being driven by results, high goal orientation, working with urgency. In other words, you MUST have a strong motor
• Proven experience managing a customer life cycle/sales process
• Experience in the Power & Renewables space is preferred
• Must know the outside sales process as well as internal account management/retention with the ability to demonstrate expertise in an enterprise sales process (CLC markers, discovery, value proposition, buying process, decision-makers, risk mitigation, retention, and closing)
• Demonstrated experience forecasting new business on a monthly, quarterly, and semi-annual basis

Benefits

• Medical
• Dental
• Vision
• Income Protection (disability, life/AD&D, critical illness, accident)
• Employee Assistance Program (EAP)
• Healthcare Spending Account (HSA), Commuter
• Lifestyle & Wellbeing Program
• Pet Insurance

Enverus is proud to be an Equal Employment Opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran, or any other characteristic protected by law.

The Company provides equal employment and affirmative action opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.