Customer Success Manager – Hybrid Team Leader

Dawn Foods, Inc.; Louisville (KY); Hybrid; USD 80,000 - 125,000; Full time

Benefits offered by this job

Health insurance on Day 1

Competitive pay

401(k) with company match

10 paid holidays

Paid time off

Professional training

Family-owned business over 100 years

Job summary

Dawn Foods, Inc. seeks a Customer Success Manager to lead the Customer Service and Distribution Specialists teams in Louisville, KY and Crown Point, IN. This hybrid role requires onsite presence at the Louisville Distribution Center a minimum of 3 days per week, with up to 25% travel.

Relocation is not offered. Drive KPI performance, develop customer relationships, and ensure exceptional service across the region.

Qualifications

• High School Diploma or GED required.
• Bachelor's degree with 5+ years in Customer Service/Admin/Operations or 9 years in lieu of degree.
• Minimum 3 years managing a customer service or similar team.
• Experience in distribution environment and food industry preferred.
• SAP, OnBase, Salesforce CRM, Payroll software experience required.

Responsibilities

• Lead the Customer Service and Distribution Specialists team.
• Manage daily operations and KPI targets.
• Develop and maintain strong customer relationships.
• Ensure best-in-class service and SOP compliance.
• Coach and mentor team; support onsite visits and quarterly travel.
• Collaborate with cross-functional teams to improve customer experience.

Skills

Customer service leadership

Communication

Conflict management

Education

Bachelor's degree + 5 years experience OR 9 years experience in lieu of degree

High School Diploma or GED

Tools

SAP

OnBase

Salesforce

Payroll software

Job description

Dawn Foods, Inc. seeks a Customer Success Manager to lead the Customer Service and Distribution Specialists teams in Louisville, KY and Crown Point, IN. This hybrid role requires onsite presence at the Louisville Distribution Center a minimum of 3 days per week, with up to 25% travel.

Relocation is not offered. Drive KPI performance, develop customer relationships, and ensure exceptional service across the region.