Hybrid Customer Success Manager - Lead & Elevate Service

Dawn Foods Ltd.; Louisville (KY); Híbrido; USD 80 000 - 125 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive pay

401(K) + company match

10 paid holidays

Paid time off

Professional training

Family-owned business over 100 years

Career advancement opportunities

Resumo da oferta

Dawn Foods is seeking a Customer Success Manager to lead the Customer Service and Distribution Specialists teams in Louisville, KY and Crown Point, IN. This hybrid role requires onsite presence at the Louisville Center at least 3 days a week, with travel up to 25% to serve remote markets and partner with cross-functional teams.

You will drive performance against KPIs, coach direct reports, and develop career paths while maintaining a Best-in-Class customer experience.

Qualificações

• Bachelor's degree or 9 years of relevant experience required OR equivalent experience.
• Minimum 5 years in Customer Service, Admin, Order-to-Cash, Operations, or similar role; 3+ years managing a customer service team.
• Experience in a distribution environment and food industry preferred.

Responsabilidades

• Lead Customer Service and Distribution Specialists teams in Louisville, KY and Crown Point, IN.
• Manage daily operations and meet KPI, SOP compliance, and ensure best-in-class service.
• Develop, coach, and mentor teams; drive continuous improvement and cross-functional collaboration.

Conhecimentos

Customer service leadership

Team management

Communication

Conflict management

Adaptability

Formação académica

Bachelor's degree or 9 years relevant experience

High School Diploma or GED

Ferramentas

SAP

OnBase

Salesforce

Payroll Software

Descrição da oferta de emprego

Dawn Foods is seeking a Customer Success Manager to lead the Customer Service and Distribution Specialists teams in Louisville, KY and Crown Point, IN. This hybrid role requires onsite presence at the Louisville Center at least 3 days a week, with travel up to 25% to serve remote markets and partner with cross-functional teams.

You will drive performance against KPIs, coach direct reports, and develop career paths while maintaining a Best-in-Class customer experience.