Customer Success Manager — Hybrid Leadership & Growth

Dawn Foods, Inc.; United States; Hybrid; USD 80,000 - 125,000; Full time

Benefits offered by this job

Health insurance from Day 1

Competitive pay

401(k) match

Paid holidays

Paid time off

Professional training

Family-owned legacy

Career advancement opportunities

Job summary

Dawn Foods, Inc. is seeking a Customer Success Manager to lead the Customer Service and Distribution Specialists teams in Louisville, KY and Crown Point, IN.

This hybrid role requires onsite presence at the Louisville Distribution Center at least 3 days weekly, with up to 25% travel, and relocation assistance is not available. You will manage daily operations, develop client relationships, and ensure best-in-class service while meeting KPI targets across regions.

Qualifications

• A High School Diploma or GED is required.
• A bachelor's degree and a minimum of 5 years of Customer Service, Admin, Order-to-Cash, Operations, or similar relevant experience, OR 9 years of relevant experience in lieu of a degree.
• A minimum of 3 years of experience managing and developing a customer service or similar team.
• Experience in a distribution environment and food industry preferred.
• Knowledge of SAP, OnBase, Salesforce, Payroll Software.
• Experience managing conflict in an effective manner that shows an ability to manage expectations of Sales, Customers, and the Business.
• Excellent communication while maintaining professionalism, confidentiality, and discretion.

Responsibilities

• Ensure satisfactory resolutions to customer concerns and inquiries.
• Responsible for Daily Order Management within the Region.
• Develop and maintain effective customer relationships, both internal and external.
• Achieve key metrics and performance indicators of Customer Success.
• Support direct reports through onsite visits and regular team meetings; travel to each market quarterly at minimum.
• Drive Team Member development and retention pathways.
• Recruit, coach, and mentor teams to foster best in class customer experience.
• Collaborate with Leadership within Distribution Market Center/s and cross-functional teams.

Skills

Customer service

Team leadership

Operations

Conflict management

Education

Bachelor's degree

High School Diploma or GED

Tools

SAP

OnBase

Salesforce

Payroll software

Job description

Dawn Foods, Inc. is seeking a Customer Success Manager to lead the Customer Service and Distribution Specialists teams in Louisville, KY and Crown Point, IN.

This hybrid role requires onsite presence at the Louisville Distribution Center at least 3 days weekly, with up to 25% travel, and relocation assistance is not available. You will manage daily operations, develop client relationships, and ensure best-in-class service while meeting KPI targets across regions.