Customer Success Manager

Bubble Group, Inc.; Northern, New York (KY, NY); Hybrid; USD 85,000 - 115,000; Full time

Benefits offered by this job

Equity in Bubble

401(k) matching

Wellness stipends

Generous PTO

Sabbatical program

Job summary

Bubble Group, Inc. is seeking a Customer Success Manager to own a portfolio of strategic accounts across their full lifecycle, including land, expand, and renew. You will run structured onboarding, drive adoption through signal-driven check-ins and QBRs, and identify expansion opportunities to maximize retention and growth.

You will be measured on renewal health, executive relationships, and the health of your book of business, with a hybrid work model in the New York City metro area.

Qualifications

• 3+ years in customer success, account management, or a customer-facing commercial role.
• Experience managing renewals and contributing to retention or expansion outcomes.
• Strong relationship-building and executive communication skills.
• Analytical mindset; comfortable using product and account signals to prioritize.
• A customer-centric approach and the ability to thrive in a fast-paced environment.

Responsibilities

• Own renewal health, executive relationships, and proactive churn risk for your accounts; carry GRR for your book.
• Run onboarding (0-60 days): kickoff in week 1, a written success plan within 48 hours, and day-30/day-60 milestones, with TSM support in parallel.
• Drive steady-state engagement through monthly signal-driven check-ins and QBRs with executive attendance.
• Identify expansion opportunities to the CSQL threshold and hand off to Account Management for commercial close.
• Manage renewals starting 90 days out, with plays segmented by account health (green: formality; yellow: joint with Head of Renewals; red: escalated recovery).
• Partner with Technical Success on escalations and architecture health, and surface customer feedback to Product.
• Jump in wherever needed — we're a small, scrappy team and everyone pitches in beyond their core role.

Skills

Relationship-building

Executive communication

Renewals management

Analytical thinking

Job description

We built Bubble with a clear mission: to empower everyone to create software. Our AI visual development platform lets anyone, from first-time entrepreneurs to enterprise teams, take an idea from prompt to fully-functional, scalable app across web, iOS, and Android. With over 6 million users in more than 100 countries, Bubble is breaking down the barriers to entrepreneurship and innovation worldwide.

Our Product

Bubble is the only fully visual AI app builder that lets you vibe code without the code to go beyond prototypes and launch real apps to real users. Chat with AI when you want speed, edit directly when you want control. Bubble's visual editor lets you fine-tune any detail, from the design to privacy rules and programming logic, so you're never stuck, even if AI hits its limits. Everything you need comes built in: a unified web and native mobile editor, enterprise-grade hosting, security, database management, and automatic scaling that grows with your business. You can build just about anything on Bubble, and our community is living proof. Mailead grew a $10K investment into a $2M valuation, and Faceless.video went from zero to $1M+ ARR in under a year. People aren't just launching products on Bubble, they're building real businesses. See how Bubble builders are shipping apps that change industries, solve problems, and shape the future here: Inspiring builders, breakthrough apps.

Why Join Bubble Now?

The rise of AI-generated software has validated everything Bubble has been building toward for over a decade. But pure AI-generated code is fragile, hard to debug, and rarely production-ready. Bubble bridges that gap, combining the speed of AI with a structured visual platform that produces stable, scalable, secure software. The people who join Bubble right now will help define what that means for millions of builders around the world. If you've ever wanted to work on something that genuinely changes who gets to build, this is your moment.

About the team

Customer Success sits within Bubble's Commercial Success organization and owns retention. The team manages renewal health, executive relationships, and proactive churn risk for our most important customers, and is the primary owner of Gross Revenue Retention (GRR). We work hand in hand with Account Management on expansion and with Technical Success on technical health.

About the role

As a Customer Success Manager, you'll own a portfolio of strategic accounts across their full lifecycle: land, expand, and renew. You'll run structured onboarding, drive ongoing adoption through signal-driven check-ins and QBRs, identify expansion opportunities, and lead renewals to successful outcomes. You'll be measured on retention and the health of your book of business.

This would be a great opportunity for you if:

• You love building durable relationships with customers and helping them succeed
• You're proactive — you'd rather prevent churn than react to it
• You're comfortable owning renewals and identifying expansion opportunities
• You're excited to help build the CSM playbook at a fast-growing company

In this role, you'll:

• Own renewal health, executive relationships, and proactive churn risk for your accounts; carry GRR for your book
• Run onboarding (0-60 days): kickoff in week 1, a written success plan within 48 hours, and day-30/day-60 milestones, with TSM support in parallel
• Drive steady-state engagement through monthly signal-driven check-ins and QBRs with executive attendance
• Identify expansion opportunities to the CSQL threshold and hand off to Account Management for commercial close
• Manage renewals starting 90 days out, with plays segmented by account health (green: formality; yellow: joint with Head of Renewals; red: escalated recovery)
• Partner with Technical Success on escalations and architecture health, and surface customer feedback to Product
• Jump in wherever needed — we're a small, scrappy team and everyone pitches in beyond their core role.

Qualifications:

• 3+ years in customer success, account management, or a customer-facing commercial role
• Experience managing renewals and contributing to retention or expansion outcomes
• Strong relationship-building and executive communication skills
• Analytical mindset; comfortable using product and account signals to prioritize
• A customer-centric approach and the ability to thrive in a fast-paced environment

Compensation:

We offer competitive compensation aligned to tier one markets. Our estimated salary for this role at Bubble ranges from $85k - $115k. Actual pay is determined by multiple factors such as skills, qualifications, experience and market demand.

Location:

For this role, Bubble is currently only considering candidates who are authorized to work in the US and are within the New York City metro area. Candidates who are not local must be willing to relocate for the role. This is a hybrid role - in office 3 days a week.

In addition to cash and equity compensation, Bubble offers a robust benefits package equating to roughly twenty thousand in additional annual compensation:

Our benefits include, but are not limited to:

• 401(k) matching
• Wellness and work enablement stipends
• Generous PTO
• A Sabbatical program

At Bubble, we encourage people from all ages, abilities, and experiences to apply. Bubble does not discriminate on the basis of race, color, ancestry, religion, national origin, sexual orientation, age, citizenship, marital or family status, disability, gender, gender identity or expression, pregnancy or caregiver status, veteran status, or any other legally protected status. Perhaps this job doesn't fit your background?

PERKS

Everything you need to do your best work

Everyone at Bubble gets equity in the company. It's important to us that you're invested in Bubble's future. We're here for the long term, and we want you to have a stake in it.

Flexible PTO

Most employees take 15-20 days off per year in addition to company holidays so you have time to recharge.

Where we work

Bubble HQ is based in New York City. Our team is flexible-first, with remote employees across the US. In-office requirements vary by role.

We offer medical, dental, and vision insurance options from 100% employer-paid to tiers requiring minimal pre-tax deductions.