Customer Success Manager - Growth, Retention & Equity

Public Affairs Institute; Grand Junction (CO); On-site; USD 91,000 - 150,000; Full time

Benefits offered by this job

Equity

Learning stipends

Flexible culture

Job summary

Public Affairs Institute in Grand Junction, CO seeks a Customer Success Manager who thrives on ownership of customer retention and collaborates with sales and marketing to drive revenue growth from day one. The role requires 6+ years in technical support and 7+ years in a customer success-focused position, plus a portfolio demonstrating sales marketing expertise.

Equity, stipends for learning, and a flexible culture await the right candidate.

Qualifications

• 6+ years of teamwork experience across roles and teams.
• 7+ years in a Customer Success Manager position or equivalent.
• Portfolio or work samples demonstrating sales marketing expertise.
• Meticulous attention to detail across every deliverable.
• 6 years of Technical Support experience.
• Ownership mindset and the ability to scale with stakes.
• Integrity to flag mistakes proactively.

Responsibilities

• Draft the cold-outreach copy that survives a manager buyer's inbox.
• Field objections on price the way a manager pro does it.
• Keep messaging consistent from Grand Junction, CO billboards to cold DMs.
• Set and monitor KPIs tied to revenue, retention, and acquisition cost.
• Provide sales with Change Management signals indicating readiness to buy.
• Manage paid search, social, and email programs end to end.
• Push Change Management adoption so the CO team stops flying blind.
• Run experiments on sales marketing messaging and keep only what converts.

Skills

Teamwork

Customer Success

Sales portfolio

Attention to detail

Technical Support

Ownership

Accountability

Job description

Public Affairs Institute in Grand Junction, CO seeks a Customer Success Manager who thrives on ownership of customer retention and collaborates with sales and marketing to drive revenue growth from day one. The role requires 6+ years in technical support and 7+ years in a customer success-focused position, plus a portfolio demonstrating sales marketing expertise.

Equity, stipends for learning, and a flexible culture await the right candidate.