Customer Success Manager - Equity & Growth Impact

Scientific Safety Alliance; Plymouth (MN); On-site; USD 65,000 - 80,000; Full time

Benefits offered by this job

Equity ownership in SSA

401(k)

Dental insurance

Vision insurance

Health insurance (100% for employee and family)

Life insurance

Paid time off

Parental leave

Job summary

Scientific Safety Alliance in Plymouth, MN, seeks a Customer Success Manager to enhance customer satisfaction and retention. You'll drive customer engagement, ensuring seamless onboarding and proactive support while working closely with sales and operations teams.

Ideal candidates will have 3-5 years of experience in customer success or account management, strong communication skills, and a data-driven mindset. The role offers equity ownership and comprehensive health benefits.

Qualifications

• 3-5 years of strategic sales, customer success, or account management experience.
• Strong organizational and project management skills.
• Ability to thrive in a fast-paced, evolving environment.

Responsibilities

• Build and maintain strong customer relationships.
• Analyze customer data to identify proactive solutions.
• Collaborate with sales and field teams for smooth communication.

Skills

Strategic sales experience

Customer success expertise

Excellent communication

Project management

Data analysis

Tech-savvy

Tools

CRM platforms

Excel

Job description

Scientific Safety Alliance in Plymouth, MN, seeks a Customer Success Manager to enhance customer satisfaction and retention. You'll drive customer engagement, ensuring seamless onboarding and proactive support while working closely with sales and operations teams.

Ideal candidates will have 3-5 years of experience in customer success or account management, strong communication skills, and a data-driven mindset. The role offers equity ownership and comprehensive health benefits.