Remote Customer Success Specialist: Win-Back & Upsell

Energy Innovation Corp; Longmont (CO); Remote; USD 75,000 - 99,000; Full time

Benefits offered by this job

Equity participation

Mentorship from leaders

Job summary

Public Policy Institute is seeking a remote Customer Success Specialist to own outbound calling work and drive client onboarding. The role is guided from Longmont, CO, with equity participation and mentorship from accomplished leaders, offering a $75,000 - $99,000 salary range.

You will win back churned logos, handle objections on price, and lead multi-channel campaigns to generate qualified leads while helping newcomers convert and stay engaged with the platform.

Qualifications

• A point of view sharpened by readings in Public Policy Institute's space.
• Judgment to say no to ideas at the wrong time.
• Experience guiding mid-level initiatives in a remote role.

Responsibilities

• Turn churned logos into win-back targets with a plan.
• Field objections on price like a mid-level pro.
• Pitch Public Policy Institute's offering to buyers unfamiliar with it.
• Walk new clients through onboarding so they stick around.
• Pitch upsells that feel like added value, not invoices.
• Develop and execute multi-channel campaigns that drive qualified leads.

Skills

Remote work experience

Leadership experience

Clear communication

Job description

Public Policy Institute is seeking a remote Customer Success Specialist to own outbound calling work and drive client onboarding. The role is guided from Longmont, CO, with equity participation and mentorship from accomplished leaders, offering a $75,000 - $99,000 salary range.

You will win back churned logos, handle objections on price, and lead multi-channel campaigns to generate qualified leads while helping newcomers convert and stay engaged with the platform.