Customer Success Manager — Equity, Growth & PTO

pumpcareers; San Francisco (CA); On-site; USD 75,000 - 135,000; Full time

Benefits offered by this job

Equity

Health coverage

401(k) plan

PTO + holidays

Free lunch

Gym access

Retreats

Development bonuses

Job summary

pumpcareers is seeking a customer experience specialist to directly assist fast-growing client companies. You will partner with account management, product, and engineering to resolve questions, manage requests, and relay customer insights.

Join a fast-paced startup environment, handle support via phone, email, and chat, and contribute to a high satisfaction rate while learning the Pump Platform inside out.

Qualifications

• Supports customers via email, Slack, and in-app channels.
• Excellent verbal and written communication abilities.
• Collaborates with teams outside of Support.
• Background in customer support via email and phone.
• Investigative and critical thinking skills.
• Desire for ownership and growth in role over time.

Responsibilities

• Diagnose complex problems with tooling or engineering support.
• Coordinate with the support lead on documentation, escalations, and product updates.
• Communicate with other teams and third parties to aid customers.
• Grow, develop and learn in a fast-paced startup environment.
• Handle support requests via phone, email and chat to scale Pump.
• Help maintain high customer satisfaction and feedback loops.
• Learn the Pump Platform inside out to maximize effectiveness.

Skills

Email support

Phone support

Slack support

Strong communication

Cross-functional collaboration

Critical thinking

Ownership mindset

Flexible hours

Tools

Pylon

HubSpot

CRM

Job description

pumpcareers is seeking a customer experience specialist to directly assist fast-growing client companies. You will partner with account management, product, and engineering to resolve questions, manage requests, and relay customer insights.

Join a fast-paced startup environment, handle support via phone, email, and chat, and contribute to a high satisfaction rate while learning the Pump Platform inside out.