Enterprise Customer Success Manager — Adoption & Renewals

AtomMatrix; Phoenix (AZ); On-site; USD 90,000 - 140,000; Full time

Job summary

Atom Matrix Innovation LLC in Phoenix seeks a customer-success oriented professional to own a portfolio of enterprise accounts after go-live, driving adoption, protecting and growing relationships, and steering renewals.

The role requires translating customer goals into platform usage via APIs and integrations, collaborating with engineering, spotting expansion opportunities, and coordinating cross-functional teams in North America.

Responsibilities

• Own a portfolio of enterprise accounts post-go-live.
• Translate customer goals into platform usage with APIs and integrations.

Job description

Atom Matrix Innovation LLC in Phoenix leads a customer-success oriented role focused on post-go-live outcomes. You will own a portfolio of enterprise accounts, driving adoption, protecting and growing relationships, and steering renewals.

This hands-on position requires translating customer goals into platform usage with APIs, integrations, and deliverability in collaboration with engineering. Based in North America, you will spot expansion opportunities, coordinate cross-functional teams, and