Customer Success Manager

Applied Systems; Atlanta (GA); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Holiday and vacation time

Wellness days

Birthday bonus day

Job summary

Applied Systems, a leading insurance technology company, is seeking a Customer Success Manager to join the Account Management team. You will manage relationships with assigned customer accounts, ensuring high satisfaction, product adoption, and ROI.

The role focuses on driving revenue through retention and advocacy, with travel up to 15% and hub-location alignment in the US (Chicago, Atlanta, Dallas). Competitive base salary ranges from $65,000 to $95,000 USD.

Qualifications

• Minimum of 2-3 years of experience in a customer success or customer-facing role.
• Experience implementing customer success best practices and driving retention.
• Ability to analyze customer health and present insights to stakeholders.

Responsibilities

• Maintain a customer-centric attitude across all client interactions to drive high NPS.
• Collaborate with internal teams to resolve issues and communicate product requests.
• Lead quarterly business reviews and develop account plans to drive retention and growth.
• Travel up to 15% for team meetings and customer events.

Skills

Communication skills

Customer success experience

Problem solving

Presentation skills

Stakeholder management

Sales/retention

Salesforce

Tools

Salesforce

Job description

Job Description

Team: Customer Success

Salary Range: $65,000–$95,000 USD

Location: This role is aligned to our hub locations in the US (Chicago, Atlanta, Dallas). While we’re especially interested in candidates in or near these areas, we welcome applications from outside of these locations as well.

Opportunity for Impact

Applied is where insurance technology gets reinvented, and we build it fast. Our cloud software and AI-powered solutions reach thousands of agencies and brokers worldwide, setting the pace for what modern insurance can do.

We’re looking for a Customer Success Manager to join our Account Management team and manage strong relationships with assigned customer accounts, ensuring high satisfaction, successful product adoption, and clear recognition of ROI.

The ideal team member will be hyper-focused on driving revenue growth through low cancellations and churn, high retention, and increased customer advocacy, while staying flexible and agile as business priorities evolve.

What You’ll Do

• Maintain a customer-centric attitude across all client interactions, delivering first-class service that drives high NPS scores
• Collaborate with internal Applied teams to resolve customer issues, communicate product requests, and deliver excellent service on a timely basis
• Set appropriate expectations with customers to position Applied’s team and products for success
• Understand, analyze, and solve challenging customer requests using creative solutions
• Develop and implement account plans to drive customer retention and grow the relationship
• Lead quarterly business reviews covering perceived value, usage metrics, areas for improvement, wins and milestones, and new product features
• Build a deep understanding of customer business initiatives and partner with customers and Applied teams to reach those goals through Strategic Success Planning
• Analyze customer health metrics and engagement using internal tools and usage data, feeding insights back to product and service teams to drive continuous improvement, and championing customer advocacy across Applied departments to ensure a consistent experience
• Travel up to 15% for team meetings and customer events, as required

What We’re Looking For

• Strong verbal and written communication skills, able to convey information clearly, accurately, and concisely
• Minimum of 2-3 years of experience in a customer success or customer-facing role, with a proven track record and a self-starter, proactive mindset
• Expertise in customer success best practices and customer retention
• Ability to organize and prioritize tasks and projects with high attention to detail
• Empathetic to customer frustrations and needs, with experience working with customer and senior executive stakeholders
• Creative problem solver, able to identify underlying problems, not just symptoms
• Excellent presentation skills, both creating and presenting in client-facing meetings

Bonus points if you also have:

• Familiarity with Applied’s product portfolio, including our core management systems and extended solutions
• Experience with Salesforce

Talent shows up in a lot of different ways, and we mean that. We welcome candidates from all backgrounds and experience levels, including military members and their spouses and those without a traditional degree or tech background.

Why You’ll Like Working on Team Applied

The best work happens when smart people move fast, together. For over 40+ years, Applied has built technology that solves real problems for insurance professionals - and we’re still pushing what’s possible.

You'll be part of our people-first culture built on trust, inclusion, and growth - where you’re supported to deliver, collaborate with teammates who care, and grow with leaders invested in your success.

How We’ll Support You

• Medical, Dental, and Vision Coverage
• Holiday and Vacation Time
• Health & Wellness Days
• A Bonus Day for Your Birthday

Compensation Transparency

Our targeted starting base salary in the United States for this position ranges from $65,000 to $95,000 USD. To determine a new team member’s starting pay, we consider a variety of factors, including depth, breadth, and variety of experience, skills, and responsibilities. Depending on the role, team members may also be eligible to participate in additional compensation plans such as bonus and commission.

Your Security Matters:

Our candidates’ personal information and online safety are top of mind. Applied communicates with candidates only via a secure @appliedsystems.com email address or through our official careers portal. Recruiters will never request payments or ask for financial account or sensitive personal information like Social Security numbers.

AI Utilization

We leverage AI tools to streamline parts of our recruitment workflow (such as resume parsing and interview scheduling). However, final decisions are always conducted by real humans.

EEO Statement

Applied Systems is proud to be an Equal Employment Opportunity Employer. Diversity and Inclusion is a business imperative and is a part of building our brand and reputation. At Applied, we don’t discriminate, and we are committed to recruit, develop, retain, and promote regardless of race, religion, color, national origin, sexual orientation, gender identity, disability, age, veteran status, and other protected status as required by applicable law.