Customer Success Manager (Fully Remote)

Sardine; United States; Remote; USD 120,000 - 190,000; Full time

Job summary

Sardine is a remote-first leader in agentic risk platforms for fighting financial crime. The role focuses on managing a subset of customers, collaborating with risk analytics, data science, integrations, and product teams, and helping customers maximize value from our fraud, payments, and compliance products.

You will be the main contact for day-to-day and strategic challenges, translating complex problems into practical actions and driving KPI analysis for growth across accounts.

Qualifications

• 7+ years in Account Management, Customer Success, or Risk Management in B2B SaaS.
• Domain experience in fraud, compliance, fintech, AML/KYC, or payments preferred.
• Strong presentation, project management, and analytical skills.

Responsibilities

• Be the primary point of contact, addressing day-to-day and big-picture challenges.
• Translate complex problems into simple, actionable solutions for customers.
• Build and communicate KPIs, while providing strategic analysis for long-term expansion.

Skills

Account management

Customer success

Risk management

Job description

• Sardine is the leading agentic risk platform for fighting financial crime.
• Our platform helps organizations stop fraud in real time and prevent AI-driven attacks.
• We're trusted by leading companies and backed by a rapidly growing fraud consortium.

About the Role:

• You'll manage a handful of customers and act as their stakeholder within Sardine.
• You'll collaborate daily with risk analytics, data science, integrations, and product teams.
• You'll help customers maximize the value of our fraud, payments, and compliance products.

What You'll Do:

• Be the primary point of contact, addressing day-to-day and big-picture challenges.
• Translate complex problems into simple, actionable solutions for customers.
• Build and communicate KPIs, while providing strategic analysis for long-term expansion.

What You'll Need:

• 7+ years in Account Management, Customer Success, or Risk Management in B2B SaaS.
• Domain experience in fraud, compliance, fintech, AML/KYC, or payments is highly preferred.
• Strong presentation, project management, and analytical skills to drive outcomes.

Sardine

Sardine is a leading agentic risk platform for fighting financial crime, unifying data to stop fraud and automate AML operations. We're a remote-first team that values performance over hours, hiring self-motivated individuals with extreme ownership.