Account Manager

sardine; United States; Remote; CAD 70,000 - 130,000; Full time

Benefits offered by this job

Remote-first culture

Flexible PTO

Health insurance

401k/RRSP match

Home office stipend

MacBook Pro

Meal stipend

Social stipend

Learning stipend

Wellness stipend

Equity

Job summary

Sardine is rapidly expanding its customer success team to support fraud, payments, and compliance products. You will manage a handful of customers as their Sardine stakeholder, helping maximize product value and ROI while collaborating daily with risk analytics, data science, integrations, and product teams.

You will translate complex product and technology problems into actionable solutions, advise on fraud and compliance best practices, and monitor KPIs to guide long-term expansion and

Qualifications

• 1+ years in Account Management, Customer Success, Risk, or Solutions Architecture in B2B SaaS
• Domain experience in fraud, compliance, fintech, AML/KYC, or payments
• Strong presentation skills for virtual and in-person meetings
• Previous customer-facing experience with a technical product
• Exceptional project management and stakeholder balancing
• Proficiency in using business intelligence tools
• Strong analytical and data insights skills
• Ability to translate complex strategies into actionable processes
• Natural at building relationships and collaborating
• Always looking to improve processes
• Passion for making customers more efficient

Responsibilities

• Be the primary contact for customers, addressing daily and strategic opportunities to maximize ROI
• Understand Sardine's product, technology, and strategy and convey them to customers
• Translate complex issues into actionable solutions; manage the process internally and externally
• Advise on fraud and compliance best practices
• Build, monitor, and communicate KPIs to clients
• Provide strategic analysis for long-term expansion
• Collaborate with risk analytics teams to address new fraud typologies and communicate findings

Skills

Account Management

Customer Success

Risk Management

Solutions Architecture

API Integrations

Fraud Domain

Compliance Domain

Fintech Domain

AML/KYC Domain

Payments Domain

Presentation Skills

Stakeholder Management

Project Management

BI Tools

Analytical Skills

Relationship Building

Process Improvement

Tools

BI Tools

Job description

Who we are:

Sardine is the leading agentic risk platform for fighting financial crime. Our integrated solution unifies data across risk teams to help organizations stop fraud in real time, prevent AI-driven attacks, and automate fraud and AML operations. Sardine’s platform is strengthened by one of the fastest-growing fraud consortiums in the market, spanning more than 6 billion profiled devices, 800 million consumers, and 3 million businesses worldwide. Leading companies including FIS, GoDaddy, Intuit, Edward Jones, ZoomInfo, and Checkout.com rely on Sardine to secure and grow trust in their products.

Our culture:

• We have hubs in the Bay Area, NYC, Austin, Toronto, and São Paulo. However, we maintain a remote-first work culture. #WorkFromAnywhere
• We hire talented, self-motivated individuals with extreme ownership and high growth orientation.
• We value performance and not hours worked. We believe you shouldn't have to miss your family dinner, your kid's school play, friends get-together, or doctor's appointments for the sake of adhering to an arbitrary work schedule.

Location:

• Remote - US or Canada
• From Home / Beach / Mountain / Cafe / Anywhere!
• We are a remote-first company with a globally distributed team. So you can find your productive zone and work from there.

About the Role:

Sardine is rapidly acquiring new customers and executing on an ambitious roadmap. As a result, we're building a world-class customer success team to support our fraud, payments, and compliance-related products as we grow. You'll manage a handful of customers and act as their stakeholder within Sardine, helping maximize the value of our products and services. In addition, you will collaborate daily with Sardine teams to help customers meet their risk, fraud, compliance, and payment needs, including risk analytics, data science, integrations, and products.

What you’ll be doing:

• Be the primary point of contact for our customers, attending to day-to-day and 'big picture' problems and opportunities and helping maximize the customer's ROI in Sardine
• Build a thorough understanding of our product, technology, and strategy and be able to message these succinctly to customers.
• Translate complex product and technology problems into simple and actionable solutions. Be able to manage the solution process both internally and externally.
• Speak knowledgeably and advise on best practices relating to fraud and compliance
• Build, monitor, and communicate KPIs to clients.
• Provide strategic analysis and critical thinking as we plan long-term expansion.
• Work with Sardine's risk analytics teams to proactively solve new fraud typologies and actively communicate findings to customers.

What you’ll need:

• 1+ years of experience in Account Management, Customer Success, Risk Management, or Solutions Architecture within B2B SaaS, with an understanding of how customers integrate API's
• Domain experience in fraud, compliance, fintech, AML/KYC, or payments is highly preferred
• Strong presentation skills for both virtual and in-person meetings with various stakeholders
• Previous customer-facing experience, preferably with a technical product
• Exceptional project management skills and the ability to synthesize all inputs and balance the needs of multiple stakeholders
• Proficiency in using business intelligence tools
• Your analytical skills are second to none; you excel at number crunching and drawing insights
• You're capable of translating complex strategies into actionable processes and outcomes
• You're a natural at building relationships and collaborating with others
• You constantly think about ways to improve processes
• You love making customers more efficient as much as we do!

Compensation:

Base pay range of $70,000 - $130,000/ CA$90,000-$160,000 + bonus + equity with tremendous upside potential + Attractive benefits

Benefits we offer:

• Generous compensation in cash and equity
• Early exercise for all options, including pre-vested
• Work from anywhere: Remote-first Culture
• Flexible paid time off and Year-end break
• Health insurance, dental, and vision coverage for employees and dependents - US and Canada specific
• 4% matching in 401k / RRSP - US and Canada specific
• MacBook Pro delivered to your door
• One-time stipend to set up a home office — desk, chair, screen, etc.
• Monthly meal stipend
• Monthly social meet-up stipend
• Annual health and wellness stipend
• Annual Learning stipend

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