Underwriter, Digital Channel

Converge Inc.; California; Hybrid; USD 90,000 - 110,000; Full time

Benefits offered by this job

Health benefits

401(k) plan with employer contribution

Flexible paid time off

Job summary

Converge Inc. is seeking a blended underwriting and underwriting support role to manage cyber business through our digital channel. You will underwrite, handle referrals outside automation, and support brokers day-to-day, becoming the voice of the broker to our digital and product leadership.

You will report to Digital Leadership and will earn underwriting authority, contributing to policy renewals and risk strategies while aligning with corporate policies.

Qualifications

• 1–3 years of cyber underwriting experience.
• Working knowledge of cyber risk, including security controls, ransomware exposures, and cyber coverages.
• Experience with digital insurance platforms or tech-enabled products preferred.

Responsibilities

• Underwrite primary cyber business submitted through the digital platform.
• Review referrals and edge cases outside automated underwriting.
• Process manual bind orders and endorsements; respond to broker questions.
• Collect broker feedback and share with digital/product leadership.
• Identify appetite gaps and opportunities for product refinements.
• Escalate complex risks with clear recommendations.

Skills

Cyber underwriting

Underwriting decision-making

Digital platform experience

Customer service mindset

Written/verbal communication

Education

Bachelor's degree

Tools

Microsoft Office

Job description

About Converge:

Converge fuses cyber insurance security and technology to provide businesses with clear, confident cyber protection. Deploying a proprietary data ecosystem underpinned by expert underwriting, it provides risk solutions that deliver high value strategies with improved outcomes. Our team is composed of top-tier professionals across underwriting, technology, and claims who share a passion for driving the future of cyber risk management.

Position Overview

This is a blended underwriting and underwriting support role on our digital channel. You will underwrite primary cyber business flowing through our digital platform, handle the referrals and edge cases that fall outside automated underwriting, and support brokers with day-to-day servicing. You will also be the voice of the broker to our digital and product leadership. You will report to Digital leadership and will earn underwriting authority.

Key Responsibilities

• Underwriting primary cyber business submitted through the digital platform and maintain the digital renewal book.
• Review and resolve referrals and edge cases that fall outside of the automated underwriting flow.
• Process manual bind orders and endorsements and respond to broker follow-up questions.
• Collect broker feedback and share it with digital and product leadership in a structured way.
• Identify appetite gaps and opportunities for product extensions and rule refinements.
• Escalate complex or out-of-authority risks with clear, well-documented recommendations.
• Comply with corporate policies, procedures, regulations, and applicable code of conduct.

Qualifications & Experience

• 1-3 years of cyber underwriting experience.
• Working knowledge of cyber risk, including security controls, ransomware exposures, and cyber coverages.
• Experience with digital insurance platforms or tech-enabled insurance products strongly preferred.
• Sound decision-making and judgment, including knowing when to flag an exception.
• Strong customer service mindset and clear written and verbal communication.
• Knowledge of Microsoft Office Suite and other business-related software.
• Pacific Time hours preferred, or the ability to regularly work within 9am-5pm PT to support business hours and partner collaboration.

Education

Bachelor's degree

Physical Requirements

• Prolonged periods sitting at a desk and working on a computer.
• Ability to lift up to 15 pounds occasionally.
• Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Compensation & Benefits

• Pay: $90,000 to $110,000 annually (commensurate with experience and location).
• Total Compensation Context: This role may be eligible for annual performance bonuses and equity participation.
• Benefits Overview: Converge provides comprehensive health benefits (medical, dental, vision), a 401(k) plan with employer contribution, and flexible paid time off (PTO).

EEO Statement

Converge Insurance is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Employment decisions are made without regard to race, color, religion, sex (including pregnancy, gender identity, or sexual orientation), national origin, age, disability, veteran status, or any other legally protected characteristic.