Retail Vertical Customer Success Executive

NielsenIQ; United States; Hybrid; USD 90,000 - 150,000; Full time

Benefits offered by this job

Гибкая рабочая среда

Volunteer time off

LinkedIn Learning

Employee-Assistance-Program (EAP)

Job summary

NielsenIQ ищет специалиста по управлению успехом клиентов в США. Вы будете становиться лицом компании, продвигать решения и аналитические инструменты, формируя ценность для клиентов на уровне руководителей.

Обязанности включают ведение бизнес-обзоров, продажные беседы и сотрудничество с командами внутри NielsenIQ для достижения целей клиентов. Требуется опыт в CPG, умение презентовать и анализировать данные.

Qualifications

• Опыт 2–5 лет в индустрии CPG или смежных областях (исследования, управление категорией, рыночные исследования).
• Убедительная аналитика и навыки работы c числами.
• Умение работать с презентациями и визуализацией данных.

Responsibilities

• Выстраивание отношений с клиентами на уровне руководства и сопровождение onboarding.
• Проведение бизнес-обзоров и оценка ROI совместно с клиентами.
• Генерация лидов и выявление возможностей для роста.
• Согласование internal-сервисных моделей и сотрудничество с другими подразделениями.

Skills

Клиентский фокус

Аналитическое мышление

Умение презентовать данные

Коммуникации

Убедителность

Командная работа

Цифровая грамотность

Консультативные продажи

Education

Бакалавр

Высшее образование в смежной области

Tools

Excel

PowerPoint

NIQ Solutions

Job description

Задачи:

Act as the face of the company and its digital solutions, driving customer ROI, value creation, and business growth through strategic insights and analytics. Build strong partnerships with clients, support onboarding, and deliver impactful recommendations using NIQ tools and data. Lead client relationships, execute service models, identify and convert growth opportunities. External Serve as relationship owner within Customer Success Lead regular Business Reviews Lead Net Promoter Score (NPS) Educate customers on relevant features and functionalities tailored to their business needs Deliver insightful presentations and actionable recommendations Help improve renewal rates by demonstrating clear business outcomes and value Develop fact-based answers and analyses to complex business questions Build and maintain strong client relationships, including engagement at C-suite level Identify and convert opportunities, including generating sales leads Internal Coordinate internal departments to meet client deadlines Collect and provide feedback to product and operations teams to improve client experience Collaborate with other business units to identify strategic opportunities Execute service model and Thought Leadership Projects Lead client briefings and onboarding processes Competencies Listening & understanding Written & verbal communications Influencing & negotiating Service focus & relationship building Collaboration & teamwork Creativity & innovation Information seeking Consultative storytelling Process Management Time Management Digital Savvy/Technical Capabilities RMS, NIQ Solutions Retail & FMCG Industry Knowledge Additional Information

Требования:

2–5 years of experience in the CPG industry and/or related fields (insights, category management, market research) Prior experience with NIQ (or similar) solutions in analytics Strong analytical mind and excellent numerical skills Proficiency in Microsoft Excel, PowerPoint Experience in handling presentations or willingness to develop presentation skills Consultative client skills and innovative problem-solving abilities Effective communication and data visualization skills Strong organizational and interpersonal skills Digital savvy and fast learner of tools and concepts Experience coaching others in data analysis and / or NIQ tools Bachelor's degree required; Honour’s degree is a plus Kazak, Russian, English – upper intermediate level

Условия:

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)

NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process, including résumé screening, candidate assessments, interview scheduling, job matching, communication support, and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. All use of AI is governed by NIQ’s principles of fairness, transparency, human oversight, and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions, require accommodations, or wish to request human review were permitted by law, please contact your local HR representative. For more information, visit NIQ’s AI Safety Policies and Guiding Principles: https://nielseniq.com/global/en/info/niqs-ai-safety-policies/ NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population. For more information, visit NIQ.com Want to keep up with our latest updates? Follow us on: LinkedIn | Instagram | Twitter | Facebook

Our commitment to Diversity, Equity, and Inclusion

At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence.

All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact.

To learn more about our ongoing efforts in diversity and inclusion, please visit the https://nielseniq.com/global/en/news-center/diversity-inclusion