Customer Success Manager: Equity & Growth Enablement

Scientific Safety Alliance, an Inc. 5000 Company; Little Canada (MN); On-site; USD 65,000 - 80,000; Full time

Benefits offered by this job

Equity ownership in SSA

401(k)

Vision insurance

Health insurance (100% for employee &/

Life insurance

Paid time off

Parental leave

Job summary

Scientific Safety Alliance in Little Canada, Minnesota, is seeking a Customer Success Manager to drive customer satisfaction, retention, and revenue growth across 600+ clients in the medical device, pharmaceutical, and academic sectors. You will onboard customers, coordinate field deployments, and shape a data-driven customer engagement playbook.

The role reports to Operations and collaborates with the COO and Field Operations.

Qualifications

• 3-5 years of strategic sales, customer success or account management experience.
• Project management skills – ability to organize, prioritize and execute multiple initiatives.
• Comfort with ambiguity in a fast-paced environment and ability to build processes from scratch.
• Exceptional communication, written and verbal, with the ability to simplify complex ideas.
• Data-driven approach to analyze customer data and transform insights into action.
• Tech-savvy with experience using CRM platforms, Excel, and process automation tools.

Responsibilities

• Build & Maintain Strong Customer Relationships – serve as a trusted advisor to optimize the customer experience.
• Analyze Customer Data & Trends – identify proactive solutions before issues arise.
• Collaborate with Sales & Field Teams – ensure smooth communication and account management.
• CRM Management – track interactions, monitor customer health, and report on outcomes.
• Concurrent Project Management – oversee service delivery timelines and customer touchpoints.
• Operational Agility – quickly adapt to shifting priorities.
• Continuously Improve Processes – develop playbooks, best practices, and engagement strategies.

Skills

Strategic sales

Customer success

Account management

Project management

Data-driven

Communication

Ambiguity tolerance

Tools

CRM platforms

Excel

Job description

Scientific Safety Alliance in Little Canada, Minnesota, is seeking a Customer Success Manager to drive customer satisfaction, retention, and revenue growth across 600+ clients in the medical device, pharmaceutical, and academic sectors. You will onboard customers, coordinate field deployments, and shape a data-driven customer engagement playbook.

The role reports to Operations and collaborates with the COO and Field Operations.