Customer Success Manager, Engineering Platforms & Services

Socket.dev; Columbus (OH); On-site; USD 90,000 - 130,000; Full time

Job summary

JPMorgan Chase & Co. in the United States seeks a Customer Success Manager to translate product insights into lasting relationships. You will develop and maintain strategic customer partnerships, ensuring the value of our platform is realized across engineering teams and business units.

In this role you will drive product adoption, conduct proactive onboarding, and gather feedback to shape future releases. Strong communication and learning agility are essential for influencing stakeholders and

Qualifications

• 5+ years in customer success roles in product or technology.
• Ability to influence product adoption and customer retention.
• Excellent communication and interpersonal skills.
• Proven ability to learn new technologies and teach others.

Responsibilities

• Drives product adoption, expansion, and retention activities to maintain a healthy customer base
• Gathers feedback and shares best practices during regular account meetings and demos
• Guides customers through onboarding and configures the product to customer requirements
• Tracks success metrics and informs the Product team on new features and priorities

Skills

Customer success

Stakeholder management

Communication skills

Learning agility

Tools

CRM software

Job description

JPMorgan Chase & Co. in the United States seeks a Customer Success Manager to translate product insights into lasting relationships. You will develop and maintain strategic customer partnerships, ensuring the value of our platform is realized across engineering teams and business units.

In this role you will drive product adoption, conduct proactive onboarding, and gather feedback to shape future releases. Strong communication and learning agility are essential for influencing stakeholders and