Strategic Customer Success Manager, Engineering Platforms

JPMorganChase; Columbus (OH); On-site; USD 90,000 - 120,000; Full time

Job summary

JPMorganChase in Columbus, OH seeks a Customer Success Manager to deepen client relationships by translating product insights into tangible value. You will drive onboarding, proactive collaboration, and successful product adoption across engineering platforms.

You will guide customers through setup, gather feedback, and communicate future releases while partnering with product teams to align features with customer goals. Strong communication and relationship skills are essential.

Qualifications

• 5+ years of experience in customer success roles in product or technology.
• Demonstrated ability to influence product adoption and customer retention.
• Excellent communication and interpersonal skills with the ability to engage and influence stakeholders across all levels.
• Proven ability to learn new technologies and teach it to others.

Responsibilities

• Drives product adoption, expansion, and retention activities to maintain a healthy customer base.
• Conducts regular and proactive account meetings to share best practices, provide use case demonstrations, and gather feedback on impact.
• Guides customers through the onboarding process and sets up the product according to customer requirements.
• Tracks key success metrics and provides data and feedback to inform new features and priorities.

Skills

Customer success

Stakeholder management

Communication

Learning new technologies

Job description

JPMorganChase in Columbus, OH seeks a Customer Success Manager to deepen client relationships by translating product insights into tangible value. You will drive onboarding, proactive collaboration, and successful product adoption across engineering platforms.

You will guide customers through setup, gather feedback, and communicate future releases while partnering with product teams to align features with customer goals. Strong communication and relationship skills are essential.