Customer Success Leader – Engineering Services & Platforms

JPMorgan Chase; Kentucky; On-site; USD 70,000 - 110,000; Full time

Job summary

JPMorgan Chase seeks a Customer Success Manager in Engineering Platform & Services to translate product insights into lasting relationships and drive value for customers.

You will manage relationships, understand customer goals, guide onboarding, and ensure adoption of our product features. Strong communication and collaboration across teams are essential.

Collaborate with Product and Engineering to shape future releases and deliver measurable outcomes for customers.

Qualifications

• 5+ years of customer success experience in product/tech.
• Proven ability to drive product adoption and retention.
• Excellent communication and interpersonal skills.
• Ability to learn new technologies and teach others.

Responsibilities

• Drives product adoption, expansion, and retention.
• Conducts proactive account meetings and demos to illustrate key product functionality and gather feedback.
• Guides onboarding and product setup per customer requirements.
• Tracks success metrics and informs Product team on features and priorities.

Skills

Customer success

Stakeholder engagement

Communication

Product knowledge

Data-driven decisions

Job description

JPMorgan Chase seeks a Customer Success Manager in Engineering Platform & Services to translate product insights into lasting relationships and drive value for customers.

You will manage relationships, understand customer goals, guide onboarding, and ensure adoption of our product features. Strong communication and collaboration across teams are essential.

Collaborate with Product and Engineering to shape future releases and deliver measurable outcomes for customers.