Customer Success Manager - edgeRX (Japan) Growth & Retention

Sierra Ventures; United States; On-site; USD 57,000 - 75,000; Full time

Benefits offered by this job

Performance‑based variable pay

Equity TBD

Comprehensive benefits package

Job summary

TDK SensEI seeks a Customer Success Manager to own post-deployment relationships for the Japan portfolio on edgeRX platforms. You will drive trial-to-contract conversions and sustain net revenue retention while coordinating with the Head of Sales Japan.

The role requires 6–10 years in CS or post-deployment support within B2B SaaS/industrial IoT sectors, with strong CRM and renewal forecasting capabilities. Travel ~25–35% and a mid-level leadership stance are expected.

Qualifications

• 6–10 years in Customer Success or post-deployment support in a B2B SaaS/industrial IoT environment.
• Managed 10–25 accounts with renewal rates and expansion revenue ownership.
• Proficient in CRM with pipeline management, health tracking, and renewal forecasting.
• Able to produce executive-quality business reviews, ROI docs, and Value Realization Reports for C-suite.

Responsibilities

• Produce Value Realization Reports after deployment and present to economic buyers.
• Maintain active Customer Success Plans and conduct quarterly business reviews across Japan deployed accounts.
• Monitor account health and renewal/expansion opportunities; escalate churn risks.
• Document VoC feedback and backlog aligned to edgeRX roadmap; develop renewal playbooks.

Skills

Customer Success

Account management

Renewals & Expansion

Forecasting & Reporting

VoC & Product feedback

Tools

Salesforce

HubSpot

Job description

TDK SensEI seeks a Customer Success Manager to own post-deployment relationships for the Japan portfolio on edgeRX platforms. You will drive trial-to-contract conversions and sustain net revenue retention while coordinating with the Head of Sales Japan.

The role requires 6–10 years in CS or post-deployment support within B2B SaaS/industrial IoT sectors, with strong CRM and renewal forecasting capabilities. Travel ~25–35% and a mid-level leadership stance are expected.