Senior Customer Success Manager Remote, High-Impact Growth

Kodex; United States; Remote; USD 90,000 - 130,000; Full time

Benefits offered by this job

Remote-first within the U.S.

Annual offsites in exciting locations

Competitive salary and meaningful-equl

Unlimited PTO and 14 holidays

12 weeks of fully paid parental leave

Comprehensive medical, dental, and vis

401(k) retirement plan

Dynamic Environment

Job summary

Kodex is seeking an experienced Customer Success Manager to drive retention, renewals, and growth across a portfolio of high-impact clients. You’ll own onboarding, implementation, and long-term success in partnership with Sales, Ops, and Eng.

As the fourth CS hire, you’ll shape processes, playbooks, and tooling, while maintaining a customer-centric mindset and strong technical fluency. This U.S.-based remote role aligns with Pacific Time hours.

Qualifications

• 5+ years in customer-facing roles in SaaS.
• 2+ years in SaaS CS or Account Management.
• Experience handling high-ARR, high-touch customers.
• Customer-centric mindset with technical fluency.
• Strong executive-level communication and presentation.
• Organizational skills in fast-paced startups.
• Comfortable with Pacific Time hours.

Responsibilities

• Drive post-sales retention, renewals and growth in partnership with Sales and Operations.
• Own onboarding and implementation planning for post-sale success.
• Build and nurture relationships across accounts to drive value.
• Triage, resolve, and track customer-reported issues with Engineering escalation when needed.
• Champion customer needs within the product roadmap and influence prioritization.
• Design scalable engagement strategies using data and insights.
• Help design CS processes, playbooks, and tooling; collaborate with Sales, Product and Engineering.
• Partner cross-functionally to accomplish CS priorities.

Skills

SaaS Customer Success

Account Management

Relationship Management

Executive Communication

Onboarding & Implementation

Cross-functional Collaboration

Pacific Time Availability

Tools

HubSpot

Job description

Kodex is seeking an experienced Customer Success Manager to drive retention, renewals, and growth across a portfolio of high-impact clients. You’ll own onboarding, implementation, and long-term success in partnership with Sales, Ops, and Eng.

As the fourth CS hire, you’ll shape processes, playbooks, and tooling, while maintaining a customer-centric mindset and strong technical fluency. This U.S.-based remote role aligns with Pacific Time hours.