Customer Success Manager, Bilingual

Jobtailor; Orlando (FL); On-site; USD 80,000 - 120,000; Full time

Job summary

Jobtailor in Orlando, FL is seeking a bilingual Spanish/English Customer Success Manager to drive retention, expansion, and client outcomes in cybersecurity services.

You will own the customer journey, lead executive reviews, coordinate with security teams, and partner with prospects while reporting to senior customer leadership to maximize value from Cyderes services and security solutions.

Qualifications

• Must have strong bilingual English/Spanish communication.
• 2+ years in a Customer Success role.
• 3+ years in cybersecurity.
• Experience with security controls and frameworks (EDR, SIEM; MITRE, NIST).
• Experience with MSSP Security Operations, Service Delivery, or Security Consulting.

Responsibilities

• Manage assigned book of business and drive retention, growth, and expansion with clients
• Establish trusted security advisor relationships and advocate for clients
• Schedule and host client meetings and operational reviews
• Own the customer journey, delivering client service elements and driving outcomes and value
• Monitor client health and drive client engagement
• Ensure prompt companywide response to client requests and planning objectives
• Create and deliver quarterly and strategic executive business reviews
• Create, manage, and nurture strategic relationships with partners, directors, executives, line-of-business leaders, and security professionals
• Serve as primary point of contact for clients, client contacts, the team, and team members
• Partner with client security teams to advance security posture and maximize value from Cyderes services and security solutions
• Operate as the voice of the customer within Cyderes
• Report into Senior Customer leadership

Skills

Bilingual Spanish/English

Customer Success Management

Cyber Security Experience

Project Management

Strategic Account Planning

Relationship Management

Client Engagement

Presentation Skills

Job description

• Manage assigned book of business and drive retention, growth, and expansion with clients
• Establish trusted security advisor relationships and advocate for clients
• Schedule and host client meetings and operational reviews
• Own the customer journey, delivering client service elements and driving outcomes and value
• Monitor client health and drive client engagement
• Ensure prompt companywide response to client requests and planning objectives
• Create and deliver quarterly and strategic executive business reviews
• Create, manage, and nurture strategic relationships with partners, directors, executives, line-of-business leaders, and security professionals
• Serve as primary point of contact for clients, client contacts, the team, and team members
• Partner with client security teams to advance security posture and maximize value from Cyderes services and security solutions
• Operate as the voice of the customer within Cyderes
• Report into Senior Customer leadership

Requirements

• Must be Bilingual Spanish/English
• Minimum 2 years of experience in prior Customer Success role
• Minimum 3 years cyber security experience
• Experience of cyber security controls (EDR, SIEM), frameworks (MITRE, NIST, etc.), and/or security operations (SOC, IR, Engineering)
• Experience with MSSP Security Operations, Security Service Delivery, and/or Security Consulting
• Project management experience
• Experience creating, owning, and documenting artifacts and completion certificates
• Experience establishing communication and engagement with prospects
• Presentation, organization, and administrative skillsets required
• Strategic account planning and relationship management skill sets
• Experience with presenting to and gaining alignment with C-Suite and client executives

Core Competencies

Demonstrates expertise in managing client relationships and driving customer success within the cybersecurity domain, with a strong focus on strategic account planning, client engagement, and security operations. Bilingual in Spanish and English, capable of effectively communicating with diverse stakeholders, including C-Suite executives.

Highest-signal resume keywords

• Bilingual Spanish/English
• Customer Success Management
• Cyber Security Experience
• Project Management
• Strategic Account Planning

Hard Skills

• Cyber Security Controls
• EDR
• SIEM
• MITRE Framework
• NIST Framework
• Security Operations
• MSSP Security Operations
• Security Service Delivery
• Security Consulting
• Documenting Artifacts

Soft Skills

• Presentation Skills
• Organizational Skills
• Administrative Skills
• Relationship Management
• Client Engagement

Industry Keywords

• Customer Journey
• Client Health Monitoring
• Operational Reviews
• Security Posture
• Voice of the Customer