Customer Success Manager: Bilingual

Cacheflow; Orlando (FL); Hybrid; USD 75,000 - 110,000; Full time

Benefits offered by this job

Medical Insurance

Life Insurance

Retirement Match

Hybrid Work Model

Parental Leave

PTO & Leave

Volunteer Time

Professional Development

LinkedIn Learning

Phone Reimbursement

Job summary

Cyderes seeks a Customer Success Manager to partner with clients, drive retention and expansion, and act as the voice of the customer within Cyderes. You will guide the customer journey, establish trusted relationships, and coordinate executive-level reviews to maximize service value.

The role requires bilingual Spanish/English, 2+ years in customer success, and 3+ years in cybersecurity with knowledge of EDR, SIEM, MITRE/NIST, and SOC/IR. Hybrid work with in-office days is offered.

Qualifications

• Must be bilingual Spanish/English.
• Minimum 2 years of experience in a Customer Success role.
• Minimum 3 years of cyber security experience (EDR, SIEM, MITRE/NIST, SOC/IR/Engineering).
• Experience with MSSP Security Operations, Security Service Delivery, or Security Consulting.

Responsibilities

• Must be bilingual Spanish and English; manage assigned book of business and drive retention, growth, and expansion.
• Establish trusted security advisory relationships and partner with clients.
• Schedule and host client meetings and operational reviews.
• Drive the customer journey to deliver outcomes and value for clients.
• Monitor client health, engagement, and ensure timely company-wide responses to requests.

Skills

Bilingual Spanish/English

Customer Success experience

Cyber security knowledge

Project management

Executive communication

Job description

We Help the World Be Everyday Ready™

Today's threatscape is relentless. So are we. At Cyderes, we build practical Identity & Access Management (IAM), Exposure Management, and risk programs, helping organizations stop active threats fast with Managed Detection & Response (MDR) that integrates with existing tools. Powering it all is Meridian, our entity fabric that connects identities, assets, and access into one trusted reality. Augmented by AI and driven by experienced operators, our tireless global team arms organizations with the people, platforms, and perspectives they need to conquer whatever tomorrow throws their way.

Great Place to Work® Certified™

About the Role:

The Customer Success team at Cyderes is everyday ready and has the responsibility to ensure our customers achieve their desired outcomes. We are helping our customers stop threats and ensuring our clients receive maximum value from our services and security solutions. The Customer Success team partners closely with our clients and their security teams to guide their customer journey, to advance their security posture, and operate as the voice of the customer within Cyderes. We are responsible for customer health, retention, and strategic agreement that enables expansion and growth. Customer Success Managers act as catalyst of collaboration within Cyderes to ensure our clients' voice is at the center of everything we do.

We are looking for a dedicated, creative, and experienced Customer Success Manager (CSM) to join our Customer Success team. This opportunity excites someone who thrives on solving customers' cyber security problems, energizes them with interesting technologies, and presents a environment with new challenges and opportunities every day.

Will report into Senior Customer leadership

Responsibilities

• MUST be Bilingual Spanish/English
• Manage assigned book of business and drive retention, growth, and expansion with your clients
• Establish a trusted security advisor relationship, become an advocate, and partner with your clients.
• Responsible for scheduling and hosting client meetings and operational reviews.
• Drive and own the customer journey, ensuring you deliver client service elements appropriately and drive outcomes and value for your clients.
• Monitor client health, drive client engagement, and ensure prompt companywide response to client requests and planning objectives.
• Create and deliver quarterly and strategic executive business reviews.
• Create, manage, and nurture a strategic relationship with partners including Directors, Executives, line of business leaders, and security professionals.
• Primary point of contact for client and client contacts, your team, and team members

Requirements

• Must be Bilingual Spanish/English
• Minimum 2 years of experience in prior Customer Success role
• Minimum 3 years cyber security experience; Experience of cyber security controls (EDR, SIEM), frameworks (MITRE, NIST, etc.), and/or security operations (SOC, IR, Engineering).
• Experience with MSSP Security Operations, Security Service Delivery, and/or Security Consulting
• Project management experience; Experience creating, owning, and documenting artifacts and completion certificates.
• Experience establishing communication and engagement with prospects, presentation, organization, and administrative skillsets required
• Strategic account planning and relationship management skill sets; Experience with presenting to and gaining alignment with C-Suite and client executives.

WHY CYDERES?

Benefits that go beyond the basics, we support our people so they can do their best work.

• Medical Insurance - Employee + dependents covered
• Life Insurance - Protection for what matters most
• Retirement Match Program - We invest in your future
• Hybrid Work Model - 2-3 days in office
• Maternity & Paternity Leave - Time for the moments that matter
• Paid Time Off - PTO + sick & casual leave
• Bereavement & Volunteer Time - Give back to your community
• Professional Development - Reimbursement program
• LinkedIn L&D Platform - Thousands of courses at your fingertips
• Mobile Phone Reimbursement - Stay connected, on us

Cyderes is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to race, religion, color, sex, age, disability, sexual orientation, genetic information, national origin, or veteran status.

Note: This job posting is intended for direct applicants only. We request that outside recruiters do not contact us regarding this position.