Customer Success Manager - AI Healthcare Software

Yu Recruitment; San Francisco (CA); Hybrid; USD 90,000 - 135,000; Full time

Benefits offered by this job

Equity stake

Competitive compensation

Job summary

Yu Recruitment seeks a Customer Success Manager for an AI healthcare platform in San Francisco. You will own onboarding for clinicians, drive product adoption, and optimize daily workflows in a fast-paced startup.

Your role includes coordinating with medical professionals and cross-functional teams to deliver measurable improvements. The position emphasizes an operational mindset, strong communication, and the ability to thrive in a high-growth environment.

Responsibilities

• Client engagement & onboarding: guide clinicians through implementation, training, and long-term adoption.
• Operations management: oversee daily success initiatives, including scheduling, client follow-ups, cross-functional alignment, and record maintenance.
• Resource development: design and update training guides, collateral, and self-serve resources for end-users.
• Data & usage tracking: monitor platform adoption metrics, identify engagement patterns, and share insights with the team.
• Product feedback loop: collect user feedback to shape future features and customer strategies.

Job description

🚀 Position: Customer Success Manager – AI Healthcare Platform

🇺🇸 Work Authorization: Must be eligible to work in the U.S. without visa sponsorship (U.S. Citizens or Green Card holders)

A rapidly scaling, Series-A backed healthcare technology firm based in San Francisco is seeking a Customer Success Manager with 3 to 8 years of experience.

The company develops cutting-edge artificial intelligence tools designed to eliminate heavy administrative burdens for home health clinicians—turning hours of tedious documentation into minutes. 🩺✨

As the second key hire on the Customer Success team, you will work directly with medical professionals to ensure seamless onboarding, drive product adoption, and optimize daily operational workflows.

🤝 Client Engagement & Onboarding: Serve as the primary touchpoint for clinicians, guiding them through implementation, training, and long-term product adoption.

⚙️ Operations Management: Oversee daily success initiatives, including appointment scheduling, client follow-ups, internal cross-functional alignment, and record maintenance.

📚 Resource Development: Design and update comprehensive training guides, educational collateral, and self-serve resources for end-users.

📊 Data & Usage Tracking: Monitor platform adoption metrics, identify engagement patterns, and share actionable insights with the broader team.

💡 Product Feedback Loop: Collect user feedback directly from healthcare providers to help shape future product features and optimize customer strategies.

💼 Experience: 3 to 8 years in customer success, client management, or revenue operations (exposure to healthcare, health-tech, or SaaS environments is a plus).

🛠️ Operational Mindset: Strong organizational capabilities with a track record of building and managing efficient client workflows.

🗣️ Communication: Ability to explain technical platforms clearly to non-technical users and medical professionals.

⚡ Adaptability: Thrives in a fast-paced, high-growth startup environment with a proactive, solution-oriented mindset.

🏢 Location: Ability to work on-site in San Francisco, CA on a hybrid schedule.

❤️ High Impact: Directly reduce burnout for medical personnel by delivering technology that saves them hours of administrative effort daily.

📈 Early-Stage Growth: Join an early GTM team at a well-funded startup backed by top-tier venture capital firms.

💎 Equity & Upside: Gain meaningful equity ownership alongside a competitive compensation structure.