Customer Success Manager, Agency

BrightEdge; Cleveland (OH); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

PTO days

Paid holidays

Commuter benefits

Gym membership

Parental leave

Pet wellness

Job summary

BrightEdge in Cleveland, OH is seeking a Customer Success Manager for the Agency business to collaborate with the SEO and Content teams at leading digital marketing agencies, driving adoption and value of BrightEdge platform. You will design quarterly success plans, monitor metrics, and help clients achieve organic search goals while identifying risks and opportunities for renewals and upsell.

This role also partners with cross-functional teams to ensure customer happiness and strong ROI.

Qualifications

• Bachelor's degree required.
• 3-4 years in a Digital Marketing Agency, Account Management, or Customer Success.
• Experience with renewals and upsell quotas.
• Strong verbal and written communication; entrepreneurial mindset.

Responsibilities

• Create a plan to execute customer goals using the BrightEdge platform within your portfolio.
• Identify risks and understand adoption levels; collaborate with other teams to resolve issues and ensure happiness.
• Prepare and execute quarterly customer success plans.
• Add value and platform expertise to grow customer usage; introduce new features and best practices.
• Develop presentations, rollout plans, and proposals.
• Track and report on critical CS metrics for customers.

Skills

Customer success

Digital marketing

SaaS

Account management

Renewals upsell

Education

Bachelor's Degree

Job description

BrightEdge is a leading enterpriseSEO andcontent performance platform that helps companies understand how their digital content drivesreal businessresults. Founded in 2007,we’retrusted by thousands of organizations across more than 80 countries, including brands like Microsoft and Visa.Our platform combines powerful data and AI-driven insightsallowing our customers to plan,optimize, and measure campaigns based on real-time content performance.

What sets BrightEdge apartareour people.With 400+ global employees across 7 offices, we foster a collaborative,curious,and supportive environment where smart ideas are encouraged and impact is visible.If you enjoy solving meaningful problems, learning new things, and working alongside talented teammates while helping shape the future of digital marketing, BrightEdge isa great placetobuildyour career.

About the Role

Our Customer Success organizationistheheart and soul of BrightEdge and a competitive differentiator for us in the market.With teams dedicated to onboarding, professional services, customer success, account management (and more!),weprovidemeaningful and strategic support to our customers, enabling them to hit their organic search goals.

As a Customer Success Manager for the Agency business at BrightEdge, you will work closely with the SEO and Content teams of leading digital marketing agencies, to support their strategic application of BrightEdge technology. As an Agency Customer Success Manager, your mission is to work with clients to drive business goals and objectives in their organic search (SEO) initiatives.

At BrightEdge, our team members share a passion for driving customer success, exhibit strong consultative and customer-facing skills, have an entrepreneurial spirit, and thrive on execution with speed and quality.

Shape the future of Search.

How you'll spend your time

• You will create a plan to execute customer goals using the BrightEdge platform and work within your portfolio’s BrightEdge accounts to achieve this value
• You will identify potential risks and understand the customer's level of adoption, and work collaboratively with other teams to create a solution to ensure customer happiness
• Prepare and execute quarterly customer success plans
• You will add value and platform expertise to grow customer usage of BrightEdge within each account. Introduce new features and best practices
• Develop new materials - presentations, roll-out plans, and proposals
• Track and report on critical metrics for customer success

We're excited about you if you have

• Bachelor’s Degree
• 3-4 years of experience working in a Digital Marketing Agency, Account Management, or Customer Success setting
• Experience working towards a renewals and upsell quota
• Excellent verbal and written communication, with an entrepreneurial mind
• Proven ability to work and thrive in a fast-paced, results-oriented, hands-on environment
• Experienced background in SaaS, digital marketing, and/or SEO required

Benefits

• Motivating, high-impact workthatbuildsyour career
• Medical, dental, and vision insurance with multiple package options
• 15-23daysPTOdepending on tenureplus10 paid holidays
• Pre-tax commuter benefit plan and company contribution to help reduce parking/public transit costs
• Discounted gym membership and fitness benefits
• No orlowcosttherapy and professional coaching sessions through Spring Health
• 4-6weeksfully paid parental leave
• Pet wellnessand insuranceplans to keep your furry family healthy

How we work

BrightEdge is an equal opportunity employer and is committed to building a diverse and inclusive workplace. All qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other legally protected status.

Ifyou’reexcited about this role butdon’tmeet every qualification, we encourage you to apply. Imposter syndrome can hold great candidates back, and we believe potential and willingness to learn matter just as much as checking every box. We value diverse perspectives, experiences, and ways of thinking, andwe’recommitted to building a team where everyone feels they belong and can do their best work.

This role offers a base salary plus a quarterly performance bonus on a 70/30 split. The listed range reflects the total on-target earnings (OTE) for this position. Actual compensation will depend on your skills, experience, location, and other job-related factors.