Customer Onboarding Specialist

BrightEdge; Cleveland (OH); On-site; USD 42,750 - 52,250; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Pre-tax commuter benefit plan

Discounted gym membership

Therapy and coaching sessions

4-6 weeks fully paid parental leave

Pet wellness and insurance plans

Job summary

A leading enterprise SEO platform is seeking a Customer Onboarding Specialist based in Cleveland. In this entry-level role, you will be responsible for training new customers and providing strategic support. Ideal candidates will have a Bachelor's degree, with 1+ years in a marketing tech setting preferred. This position offers a base salary of $47,500 annually, along with additional performance bonuses and various employee benefits, including health insurance and a discounted gym membership.

Qualifications

• 1+ years experience in a Marketing Technology environment is a plus.
• Willing to learn and use coaching feedback to improve.
• Passion for delivering a great customer experience.

Responsibilities

• Deliver onboarding trainings and materials.
• Schedule and deliver onboarding sessions.
• Facilitate transitions to the Customer Success Manager team.

Skills

Analytical skills

Presentation skills

Customer service

Ability to follow processes

Education

Bachelor's degree

Tools

Adobe Analytics

Google Analytics

Job description

BrightEdge is a leading enterprise SEO and content performance platform that helps companies understand how their digital content drives real business results. Founded in 2007, we’re trusted by thousands of organizations across more than 80 countries, including brands like Microsoft and Visa. Our platform combines powerful data and AI-driven insights allowing our customers to plan, optimize, and measure campaigns based on real-time content performance.

What sets BrightEdge apart are our people. With 400+ global employees across 7 offices, we foster a collaborative, curious, and supportive environment where smart ideas are encouraged and impact is visible. If you enjoy solving meaningful problems, learning new things, and working alongside talented teammates while helping shape the future of digital marketing, BrightEdge is a great place to build your career.

About The Role

Our Customer Success organization is the heart and soul of BrightEdge and a competitive differentiator for us in the market. With teams dedicated to onboarding, professional services, customer success, account management (and more!), we provide meaningful and strategic support to our customers, enabling them to hit their organic search goals.

As a Customer Onboarding Specialist, you serve as the face of the company to our new customers. A great Customer Onboarding Specialist has a positive attitude and delivers a consistently great experience for our new customers. You will be responsible for presenting and educating new customers on platform best practices to support their organic marketing channel.

NOTE This is an entry level, individual contributor role based out of our Cleveland HQ.

How You'll Spend Your Time

• Delivering onboarding trainings and materials
• Timely scheduling and delivery of onboarding sessions
• Lead successful transitions to the Customer Success Manager team after onboarding

We're Excited About You If You Have

• Bachelor's degree required
• 1+ years’ experience working in a Marketing Technology environment a plus
• Strong analytical skill set; experience working with Adobe Analytics or Google Analytics is a plus
• Strong articulation and presentation skills
• Ability to follow process consistently in a high call volume environment
• Willingness to learn and use coaching feedback to improve
• Passionate about working with customers and delivering a great customer experience
• Motivating, high-impact work that builds your career
• Medical, dental, and vision insurance with multiple package options
• Pre-tax commuter benefit plan and company contribution to help reduce parking/public transit costs
• Discounted gym membership and fitness benefits
• No or low cost therapy and professional coaching sessions through Spring Health
• 4-6 weeks fully paid parental leave
• Pet wellness and insurance plans to keep your furry family healthy

Compensation

$47,500 a year

This role offers a base salary plus a quarterly performance bonus on an 80/20 split. The listed range reflects the total on-target earnings (OTE) for this position (base + bonus). Actual compensation will depend on your skills, experience, and other job-related factors.

How We Work

BrightEdge is an equal opportunity employer and is committed to building a diverse and inclusive workplace. All qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other legally protected status.

If you’re excited about this role but don’t meet every qualification, we encourage you to apply. Imposter syndrome can hold great candidates back, and we believe potential and willingness to learn matter just as much as checking every box. We value diverse perspectives, experiences, and ways of thinking, and we’re committed to building a team where everyone feels they belong and can do their best work.