Customer Success Manager: Adoption, Retention & Growth

Monalee; United States; Remote; USD 110,000 - 130,000; Full time

Job summary

Monalee is seeking a Customer Success professional to own a portfolio of Artemis customers post-sale, guiding onboarding and driving early product adoption.

You will monitor health signals, intervene to prevent churn, and own retention and renewal outcomes while identifying expansion opportunities and partnering with Sales. Collaboration with Product and Tech is essential as you surface feedback and maintain accurate customer data.

Qualifications

• 2+ years of Customer Success, Account Management, or similar post-sale SaaS experience.
• Experience managing a meaningful book of B2B customers and retention/adoption accountability.
• Strong understanding of SaaS onboarding, product adoption, renewals, churn prevention, and customer health.

Responsibilities

• Own a portfolio of Artemis customers throughout the post-sale lifecycle.
• Guide new customers through onboarding and into meaningful product adoption.
• Drive customers toward early usage milestones, including initial 30% contracted usage in 30 days.
• Monitor customer health and intervene to prevent churn.
• Own retention and renewal outcomes across your book of business.
• Identify expansion opportunities and partner with Sales when ready to grow.
• Build relationships with stakeholders and understand their goals and workflows.
• Collaborate with Sales, Product, and technical teams to surface feedback and needs.
• Maintain accurate customer data in systems.

Skills

Customer Success

Account Management

SaaS

Onboarding

Data-driven

Communication

Cross-functional collaboration

Renewals

Churn prevention

Industry knowledge (Solar/Construction

Job description

Monalee is seeking a Customer Success professional to own a portfolio of Artemis customers post-sale, guiding onboarding and driving early product adoption.

You will monitor health signals, intervene to prevent churn, and own retention and renewal outcomes while identifying expansion opportunities and partnering with Sales. Collaboration with Product and Tech is essential as you surface feedback and maintain accurate customer data.