Customer Success Manager: Adoption, Retention & Growth

Mona Lee; United States; Remote; USD 95,000 - 125,000; Full time

Job summary

Artemis is seeking an experienced Customer Success Manager to own customer relationships from onboarding through adoption, retention, renewal, and growth.

This role is not traditional support; you will own a book of business, monitor health signals, and work with Sales, Product, and engineering to deliver measurable value.

Success will be measured by onboarding, usage, retention, renewals, and expansion across your book of business.

Qualifications

• 2+ years in Customer Success, Account Management, or post-sale SaaS.
• Experience managing a meaningful book of B2B customers and being accountable for retention and adoption.
• Comfortable using data and product usage signals to determine where customers need attention.

Responsibilities

• Own a portfolio of Artemis customers throughout the post-sale lifecycle.
• Guide new customers through onboarding and into meaningful product adoption.
• Drive customers toward early usage milestones, including at least 30% contracted usage within 30 days.
• Continue driving deeper adoption after onboarding and identify underutilizing customers.
• Monitor customer health and proactively intervene when signals indicate churn risk.
• Own retention and renewal outcomes across your book of business.
• Identify expansion opportunities and partner with Sales when a customer is ready to grow.
• Build relationships with customer stakeholders and understand their business goals and challenges.
• Partner with Sales to ensure expectations set during the sales process translate into successful outcomes.
• Work with Product and technical teams to surface recurring customer feedback and needs.
• Maintain accurate customer information in our systems and help improve CS processes.

Skills

Customer Success

Account Management

SaaS

Job description

Artemis is seeking an experienced Customer Success Manager to own customer relationships from onboarding through adoption, retention, renewal, and growth.

This role is not traditional support; you will own a book of business, monitor health signals, and work with Sales, Product, and engineering to deliver measurable value.

Success will be measured by onboarding, usage, retention, renewals, and expansion across your book of business.