Customer Success Manager: Onboarding, Adoption & Renewal

Artemis; United States; On-site; USD 100,000 - 140,000; Full time

Job summary

Artemis is seeking an experienced Customer Success Manager to own relationships from post-sale onboarding through adoption, retention, renewal, and growth. This is not a traditional support role; you will manage a book of business, understand how customers are using the platform, identify risk early, and drive customers toward measurable value from Artemis.

As we grow, you’ll help evolve CS alongside a product-led journey, working in a startup environment where processes are rapidly improving

Qualifications

• 2+ years in Customer Success or post-sale SaaS
• Experience managing a meaningful B2B book and retaining/adopting
• Understanding SaaS onboarding, adoption, renewals and churn
• Uses data and usage signals to guide actions
• Able to manage multiple customers without prescriptive processes
• Strong communicator with direct conversations when issues arise
• Cross-functional with Sales, Product, and technical teams
• Startup experience preferred
• Industry experience in solar/roofing/construction helpful but not required

Responsibilities

• Own a portfolio of Artemis customers throughout post-sale lifecycle.
• Guide new customers through onboarding and into meaningful product adoption.
• Drive customers toward early usage milestones (≥30% within 30 days).
• Continue driving deeper adoption and identify underutilizing customers.
• Monitor customer health and intervene to prevent churn.
• Own retention and renewal outcomes across your book.
• Identify expansion opportunities and partner with Sales when ready to grow.
• Build strong relationships with customer stakeholders and understand their goals.
• Partner with Sales to translate sales expectations into outcomes.
• Work with Product/technical teams to surface feedback and needs.
• Maintain accurate customer data in our systems.
• Help improve CS playbooks, processes, reporting, and automation.

Skills

Customer Success

Account Management

SaaS

Data-driven decisions

Cross-functional collaboration

Job description

Artemis is seeking an experienced Customer Success Manager to own relationships from post-sale onboarding through adoption, retention, renewal, and growth. This is not a traditional support role; you will manage a book of business, understand how customers are using the platform, identify risk early, and drive customers toward measurable value from Artemis.

As we grow, you’ll help evolve CS alongside a product-led journey, working in a startup environment where processes are rapidly improving