Customer Success Manager - Adoption & Growth

Okta Inc.; Warsaw (IN); On-site; USD 70,000 - 110,000; Full time

Job summary

Okta Inc. is seeking a Customer Success Manager to manage a portfolio of smaller ARR customers with a programmatic approach to deliver business results. You will drive adoption, mitigate churn, and uncover growth opportunities while leveraging Okta's core products.

You will use data-driven processes to monitor account health, respond to adoption questions, and execute proactive engagement strategies across your portfolio. A customer-centric, proactive mindset is essential.

Qualifications

• 5+ years in a professional role with a related bachelor's degree.
• Experience in customer success management driving platform adoption.
• Customer-centric and proactive team player attitude.
• Growth mindset aligned with Okta core values.
• Ability to engage with consulting-style questioning.

Responsibilities

• Mitigate churn risks and identify expansion opportunities in the portfolio.
• Proactively manage accounts using data-driven insights and usage patterns.
• Guide adoption and articulate Okta's value during deployments.
• Handle escalations and ensure customer satisfaction across the portfolio.
• Plan programmatic engagement across the full portfolio with strong time management.

Skills

Customer success

Data-driven

Problem solving

Time management

Growth mindset

Education

Bachelor's degree

Job description

Okta Inc. is seeking a Customer Success Manager to manage a portfolio of smaller ARR customers with a programmatic approach to deliver business results. You will drive adoption, mitigate churn, and uncover growth opportunities while leveraging Okta's core products.

You will use data-driven processes to monitor account health, respond to adoption questions, and execute proactive engagement strategies across your portfolio. A customer-centric, proactive mindset is essential.