Customer Success Manager: Activate, Grow & Deliver Value

LettrLabs; Los Angeles (CA); Sur place; USD 100 000 - 120 000; Plein temps

Résumé du poste

LettrLabs in Los Angeles, CA is seeking a Customer Success Manager to own the post-sale journey, onboarding, activation, and growth for a growing book of business in an in-office setting.

In a fast-moving startup, you will drive usage, expansion, and time-to-value, coordinating with sales and product teams, leveraging AI tools, and ensuring customers mail regularly and see real results.

Qualifications

• 5–8 years in Customer Success, Onboarding, or Account Management with full lifecycle ownership.
• Proven ability to drive activation, adoption, and expansion metrics.
• Strong cross-functional collaboration and problem-solving skills.
• Comfortable in a fast-paced startup environment.

Responsabilités

• Drive activation and usage by monitoring engagement and re-engaging at-risk accounts.
• Own onboarding milestones: integration/setup, automated campaigns, and first mailing.
• Identify blockers and remove friction to enable fast time-to-value.
• Partner with Sales to spot upsell/cross-sell opportunities based on usage.
• Maintain account health scores and escalate blockers to product or data teams.
• Communicate clearly across stakeholders and coordinate across teams.

Connaissances

Customer Success

Onboarding

Account Management

Data-driven

Outils

Zapier

Webhooks

HubSpot

Salesforce

Google Workspace

Shopify

Klaviyo

Confluence

Description du poste

LettrLabs in Los Angeles, CA is seeking a Customer Success Manager to own the post-sale journey, onboarding, activation, and growth for a growing book of business in an in-office setting.

In a fast-moving startup, you will drive usage, expansion, and time-to-value, coordinating with sales and product teams, leveraging AI tools, and ensuring customers mail regularly and see real results.