Customer Success Manager

LandEarly; United States; Remote; USD 60,000 - 90,000; Full time

Job summary

LandEarly is seeking a Customer Success Manager in the United States to guide members from onboarding through renewal. You will own post-sale relationships, drive onboarding, adoption, and retention while surfacing insights to improve the platform.

You will be the primary contact for a portfolio of customers, analyzing usage data and coordinating with product and support to ensure a great customer experience and growth opportunities.

Qualifications

• 2+ years in customer success or account management.
• Clear written and verbal communication.
• Experience with CRM and CS tools to track accounts.
• Ability to manage multiple accounts simultaneously.
• Data-driven with ability to spot trends and risks.

Responsibilities

• Own post-sale relationships for a portfolio of customers.
• Lead onboarding, adoption, and retention initiatives.
• Be main contact for questions, troubleshooting, escalations.
• Monitor usage data to identify at-risk accounts and opportunities.
• Collaborate with product and support to relay feedback and drive fixes.
• Conduct regular check-ins and business reviews to demonstrate value.
• Develop onboarding materials and FAQs for customers.

Skills

Account management

CRM proficiency

Communication skills

Data-driven decisions

Problem solving

Relationship building

Tools

CRM software

Job description

LandEarly is looking for a Customer Success Manager to help our members get the most out of the platform and to make sure the people who rely on us for their job search have a great experience from onboarding through renewal. You'll be the primary point of contact for a portfolio of customers, helping them succeed while surfacing insights that improve our product.

What you'll do

• Own the post-sale relationship for an assigned book of customers, driving onboarding, adoption, and retention
• Serve as the main point of contact for customer questions, troubleshooting, and escalations
• Monitor usage and engagement data to proactively identify at-risk accounts and opportunities to deepen adoption
• Partner with product and support teams to relay customer feedback and advocate for fixes and improvements
• Run regular check-ins and business reviews to demonstrate value and identify growth opportunities
• Develop and maintain onboarding materials, FAQs, and best-practice guides for customers

What we're looking for

• 2+ years of experience in a customer success, account management, or client-facing support role
• Strong written and verbal communication skills, with the ability to explain product features clearly
• Comfort working with CRM and customer success tools to track accounts and engagement
• Proven ability to manage multiple accounts and priorities simultaneously
• A proactive, empathetic approach to problem-solving and conflict resolution
• Experience using data to identify trends, risks, and opportunities in a customer base

Nice to have

• Experience in a subscription or SaaS business model
• Familiarity with the job search or recruiting technology space
• Experience contributing to customer education content or self-serve resources