Customer Success Manager

AppleOne Employment Services; United States; On-site; USD 120,000 - 160,000; Full time

Job summary

AppleOne Employment Services is seeking an experienced National Accounts Program Manager to oversee enterprise staffing programs across the United States. This role serves as the primary connection between clients, internal recruiting teams, branch offices, and MSPs.

The ideal candidate has strong staffing industry experience, understands MSP and VMS programs, and can use data to improve fulfillment, compliance, and revenue.

Qualifications

• Five or more years of staffing industry experience.
• MSP, VMS, or national account experience strongly preferred.
• Proven ability to grow and support client relationships.
• Advanced Microsoft Excel skills, including formulas and pivot tables.
• Proficiency with Microsoft Word, PowerPoint, and Outlook.
• Strong analytical, organizational, and problem-solving skills.
• Excellent written, verbal, and presentation skills.
• Ability to manage multiple priorities with accuracy and urgency.
• Bachelor's degree preferred; high school diploma or equivalent required.

Responsibilities

• Manage assigned national account staffing programs.
• Build strong relationships with clients, MSPs, and internal teams.
• Coordinate recruiting resources to support job order fulfillment.
• Monitor contract requirements, service-level agreements, and program compliance.
• Train internal teams on client processes and VMS platforms.
• Analyze program data, identify trends, and recommend improvements.
• Track performance metrics, reports, audits, and client scorecards.
• Lead business reviews and program presentations.
• Identify opportunities to increase revenue and expand client partnerships.
• Research and resolve invoicing or payment discrepancies.
• Maintain accurate program documentation and communications.

Skills

Staffing Industry Experience

MSP/VMS Experience

Advanced Excel

Microsoft Office Suite

Data Analytics

Relationship Management

Multi-tasking

Communication Skills

Presentation Skills

Education

Bachelor's degree preferred

Tools

Excel (Pivot Tables)

MS PowerPoint

MS Word

MS Outlook

Job description

National Accounts Program Manager - Staffing

We are seeking an experienced National Accounts Program Manager to oversee enterprise staffing programs across the United States.

This role serves as the primary connection between clients, internal recruiting teams, branch offices, and third-party Managed Service Providers (MSPs). The ideal candidate has strong staffing industry experience, understands MSP and Vendor Management System (VMS) programs, and can use data to improve fulfillment, compliance, and revenue.

Key Responsibilities

• Manage assigned national account staffing programs.
• Build strong relationships with clients, MSPs, and internal teams.
• Coordinate recruiting resources to support job order fulfillment.
• Monitor contract requirements, service-level agreements, and program compliance.
• Train internal teams on client processes and VMS platforms.
• Analyze program data, identify trends, and recommend improvements.
• Track performance metrics, reports, audits, and client scorecards.
• Lead business reviews and program presentations.
• Identify opportunities to increase revenue and expand client partnerships.
• Research and resolve invoicing or payment discrepancies.
• Maintain accurate program documentation and communications.

Qualifications

• Five or more years of staffing industry experience.
• MSP, VMS, or national account experience strongly preferred.
• Proven ability to grow and support client relationships.
• Advanced Microsoft Excel skills, including formulas and pivot tables.
• Proficiency with Microsoft Word, PowerPoint, and Outlook.
• Strong analytical, organizational, and problem-solving skills.
• Excellent written, verbal, and presentation skills.
• Ability to manage multiple priorities with accuracy and urgency.
• Bachelor's degree preferred; high school diploma or equivalent required.

This position is ideal for a collaborative, detail-oriented professional who can strengthen client partnerships, improve program performance, and drive growth.